Senior Volunteer and Access Lead

You'll be joining the team at the innovative Children’s Country House at Sudbury to lead and direct the volunteer and access programme at this fun and creative heritage site.

As a member of the Property Leadership Team and reporting to the Children’s and Community Manager, you’ll be managing and delivering all aspects of the portfolio’s strategic plan for volunteering engagement, developing new strategies and models for volunteer recruitment, training and performance.

You'll be responsible for managing access provision both on a daily and strategic level at CCH, developing strategies, resources and programmes that support our visitors and embed inclusive practice in our processes and culture.

You'll be required to work regular weekends and school holidays.

**Internally you'll be known as a **Senior Volunteering & Community Officer.**

What it's like to work here:Placing children and families at the heart, here at the Children’s Country House, we offer a creative, new and innovative way to connect to our audience. We work across teams to create a playful and immersive heritage day out, encouraging children to laugh, learn, explore and engage. We also want this same sense of wonder and curiosity for everyone who works at CCH, enabling our staff to engage with our family visitors and share in the fun and enjoyment.

We have worked closely with children and families to design this new National Trust visitor experience, which includes the grand setting of the 17 th century Sudbury Hall the playful Museum of Childhood and the historic grounds, complete with den-building activities.

By now joining our team you will have the opportunity to continue our work in developing this innovative experience for our young visitors and share in the excitement.

What you'll be doing:You'll be leading for volunteer recruitment and involvement on and off the property, widening and deepening our relationship with existing and new audiences. You will line manage the Volunteering and Community Assistant, who supports the organisation and administration of the CCH volunteer offer, as well as event support, as well as a team of approx. 40 - 50 volunteers.

Managing the development and delivery of our volunteer and community engagement, you'll ensure that it is linked to our strategic priorities re access and inclusion. Collaborating with departments and consultants to offer a varied and active volunteer programme, you'll ensure an inclusive team culture, that responds to volunteer needs and experiences.

You'll be responsible for ensuring a quality and embedded visitor experience for all visitors with access requirements, liaising with colleagues and external partners where necessary.

Who we're looking forTo deliver this role successfully, you'll need:

- A enthusiasm and drive for working with volunteers and ensuring a quality experience for all our visitors with access requirements
- Experience of good practice in volunteering and volunteer management, ensuring a participatory approach
- Experience of developing innovative ways of recruiting and engaging with volunteers
- Experience and knowledge regarding access requirements as part of an embedded visitor experience
- A colleague and team-player with excellent communication and team-working skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)