Administration Clerk

We are looking for someone who is passionate about delivering great customer service, and someone who thrives within a sales and service environment. You are the central point of contact to our customers who call the depot on a daily basis. They might want to place an order or maybe they have a query that you can help them with. The role of the Hire Desk Controller is vitally important - you are at the forefront of the business and for this reason we need someone who is sociable and has very strong, proven customer service skills with exceptional paperwork skills. You also need to be able to multi-task, have confident computer skills and be organised. Full training on our in house systems will be given.
- Exceptional computer skills with the ability to learn our in house hire system
- Must be proficient in Microsoft Word and Excel.
- Experience using Sage Line 50.
- Keen eye for attention to detail when completing and filing paperwork.
- Excellent organisational skills and the ability to work within a small team.
- Good communication skills and friendly telephone manner is imperative.
- Previous plant hire experience would be desirable but not essential.

**Responsibilities include**:

- Deal with customer enquiries in a professional and polite manner offering the highest level of customer service.
- Use the in house hire system interactively to take orders, ensuring that availability is checked first.
- Using your product knowledge, you will provide the customer with the best option for hire.
- Ensure all paperwork is checked and filed correctly.
- Full in house training will be provided.

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)
- Hire Desk: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person