Hotel Receptionist

**Purpose of the role**:

- To be an ambassador for the hotel and the first point of contact for all guests

**Duties and Key Responsibilities**:

- To create an excellent first and lasting impression for our guests
- To create a positive, energetic, standards driven, results focused working environment
- To ensure all hotel standards are consistently delivered and guest expectations exceeded
- To ensure all departmental standard operating procedures are adhered to
- To complete reception shift checklist
- To ensure cashing & balancing of the shift is correct
- To check in /check out all guests in accordance with departmental standard operating procedures
- To take bookings for room and restaurant reservations
- To ensure the reception desks and work spaces are kept neat and tidy at all times
- To ensure an accurate handover is given between shifts
- To ensure all billing is accurate and all revenue is captured

**Key Requirements**Proactive approach / Attention to detail / Demonstrate Initiative / Absolute professionalism at all times / High standard of personal grooming

**Education**GSCE level preferred

**Skills and Experience**Customer Service experience **/**Basic IT skills

**Company Benefits**:

- 28 days paid holiday per annum, including bank holidays
- Pension scheme
- Career progression through training and development
- Staff car parking
- Free meal whilst on duty in our staff restaurant
- Friends and Family bedroom rate of £85 (including tax and breakfast) at Danesfield House Hotel and Spa
- Discount of 15% on products used in the Spa
- 30% off Food and Drink up to maximum of 4 people (all bookings require authorisation)
- Discount of 25% on products in the Gift Shop

Contract: Permanent full-time

Hours per week: 40 hours per week/ 5 days per week

**Job Types**: Full-time, Permanent

Pay: £25,396.80 per year

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking

Work Location: In person