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Employee Relations Advisor

2 weeks ago

Nuneaton, United Kingdom Holland & Barrett Full time

It's a really exciting time to be at Holland & Barrett. We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives. Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys. To achieve this goal, we are embarking on a radical transformation. We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.

The Role:
The ER Advisor role is a newly formed role within our People Services team, whereby you will be the first point of contact within the organisation for all Employee Relations matters for our Retail, Supply Chain and Store Support Centre. This is a demanding role within a high volume, fast paced environment supporting the UK and Republic of Ireland. You will provide a full ER case management service, giving first line advice on informal and formal cases, whilst offering guidance and support to all Colleagues in line with the Company Policy and up to date and current employment legislation.

**This role **will be hybrid and based **2 days per week at our **Nuneaton Hub.**

**Responsibilities include**:

- Manage and implement transformational change programmes such as restructures, redundancy, exits and redeployments. Ensuring ER advice is consistent and based on current policy, procedures and legislation
- To support Managers with all ER administration including formal outcome resolution and where necessary follow up actions inline with Company policy and legislation
- Maintain management information records to ensure that key stakeholders receive an aligned consistent approach minimising risk
- Provide insightful reports and accurate trend data to the HR Shared Service Manager for all ER case management as required
- Effectively prioritise and case manage a high volume of various types of ER queries/cases and outcomes consistently
- Liaise with Employment Tribunal offices, ACAS, managers, employee representatives and solicitors about ongoing cases where appropriate and escalate high risk cases to HR Shared Service Manager and where necessary HR Advisors
- Seek support and advice from company lawyers as needed, identifying trends, learning from ER cases and pro-actively develop and update policies, procedures, templates and guides to ensure effective people management in line with our Policies and employment legislation
- Working closely with managers to coach and develop capability to enable them to effectively manage future ER cases, whilst enhancing their knowledge on all areas of HR Policy, procedure and practice
- Ensure all associated documentation is accurately prepared and supplied to Managers timely to support effective management of their ER cases
- Provide advice and support in the effective management of both long term and short term frequent intermittent absence
- Keep up to date with current and future employment legislation, adapt where needed and communicate updates where needed
- Draft and implement new/review existing policies, procedures, templates and guides for all business areas
- Produce standard letter templates in line with updated/new policies and procedures
- General ER administration for end to end ER case management

The Person:
**Communication**: Excellent written and verbal communication skills, communicating effectively at all levels. Creates a positive impact with gravitas and credibility within the organisation and externally with exceptional attention to detail.

**Influencing and persuading**: Proven relationship building skills with the ability to influence and negotiate effectively across all levels

**Commercial Acumen**: Good understanding of how business operates and is inquisitive and interested to establish how you can add value to all business areas.

**Prioritisation**: Effectively manages the workload against competing demands. Is structured and organised

**Innovation**:Forward thinking about streamlining processes for ultimate efficiency internally and externally

**Facilitation**: Able to facilitate team and individual thinking processes

**Organisation and Planning**: Excellent problem solving, with ability to probe and establish real issues and identify correct solutions

**Analytical and Numerate**:Takes a logical and methodical approach to the analysis of information to draw accurate conclusions before making informed decisions. Is confident with numbers and can interpret financial reports.

**Project Management**: Ability to effectively develop and manage project plans, engaging and managing all key stakeholders to ensure required outputs are delivered on time and to the required standards

**Decision Making**: Considers all of the appropriate factors when decided a course of action, able to rapidly assimilate the information available on which to base decisions and make firm decisions quickly if required