Insurance Administrator

**Location**:
Delamere House, Ashville Point, Sutton Weaver, Runcorn

Hours:
Full time

Practice:
Northwest Veterinary Specialists

Job Title: Insurance Administrator

**Salary**: up to £25417.60 (40 hours per week)

Location: Northwest Veterinary Specialists, Runcorn, Cheshire

**Job Type**: Permanent

Hours: Monday - Friday working between the hours of 8am-6pm Assist with cover during team absence.

**About us**

Northwest Veterinary Specialists is an easy commute from Chester, Liverpool, North Wales, and Manchester. Major road and train routes, as well as international airports, are within easy reach, as are beautiful national parks, forests, and mountains.

If you would like to join our team, and you share our passion for delivering outstanding clinical standards and client and patient care, then we would be pleased to hear from you.

**Your role and responsibilities**

Northwest Veterinary Specialists is a multi-discipline veterinary hospital with an opportunity for someone to join the Client Care team. To support the established finance team this key role’s purpose is to provide efficient administration of all insurance claims, respond to insurer and owner queries relating to the insurance claims.

Principle responsibilities
- Processing and submitting all insurance claims, via paper claims, online portal, and Vetenvoy claims via the Practice management system.
- Updating insurance tracker with information regarding claims
- Liaising with Veterinary surgeons to ensure that all reports and results are available at the time of processing the claim.
- Resolving insurance company queries, and client queries regarding claims.
- Contacting insurance companies for updates on submitted direct claims.
- Liaising with the credit controller to send off claims in a timely manner, to keep debt relating to the business to a minimum.

General responsibilities
- Accurately record and maintain the insurance tracker.
- Perform tasks relevant to the wider CCT eg answering the phones and dealing with client queries
- Covering annual leave/absences amongst team, providing cross functional support to the accounts team
- Working within GDPR guidelines
- Complete all Linnaeus mandatory training

Essential skills
- Excellent administration, organisational and time management skills with attention to detail
- Excellent communication skills, both verbal and written
- Highly motivated to provide a gold standard service to clients.
- Ability to work at a fast-working pace under pressure.
- Professional approach to work
- Excellent IT skills - Microsoft (Outlook, Word & Excel)

Desirable skills
- Experience in a veterinary environment, reception, or administration
- Experience of account reconciliation.

**Benefits**

Remuneration will be commensurate with experience and qualifications. Benefits include 25 days annual leave plus bank holidays, enhanced Company pension scheme, paid Professional memberships including RCVS Library membership, Private Medical Insurance, Income Protection, Death in Service Cover, generous CPD allowance, extensive Linnaeus/Mars training framework including structured Leadership training and Relocation assistance scheme.

**Part of an amazing global family**

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 80,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success, and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the w