Lounge Host/hostess

3 days ago

Edinburgh, United Kingdom Plaza Premium Group Full time

**Lounge Host**

Plaza Premium Lounge (UK) Limited part of Plaza Premium Group are looking for a Lounge hosts to join our team as we open our brand new unit at Edinburgh Airport. We are the global leader in independent airport lounges, pushing industry boundaries and making sure travel can be a luxury for all.

**Duties & Responsibilities**:

- Assist Guests in a friendly manner
- Serve food and beverages to guests
- Ensure sufficient stock levels of amenities are available.
- Serve liquors or beverages to Guests in the Lounge
- Provide knowledgeable menu advice offering suggestions and recommendations
- Ensure timely delivery from order to service
- Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
- To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalized style of service and attention to guests in keeping with the atmosphere of the lounge.
- To establish a courteous, helpful and friendly attitude to all guests at all times.
- To have a good working knowledge of all departments of the Lounge.
- To be familiar with all reservation tasks in order to cover this role if required.
- To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance.
- To make sure that Company Policy and the Vision are followed at all times.
- To be fully aware of the Lounge's Fire Safety procedures and Health & Safety regulations
- Comply with licensing laws and other legal requirements.

**Qualifications / Essential Skills**:

- Previous experience within a position in the hotel/hospitality sector
- Excellent interpersonal and presentation skills
- Able to build and maintain relationships with internal and external guests
- Eager to learn, positive and energetic personality
- Be organized and motivated
- Able to remain calm under pressure
- Able to work flexible hours
- Punctuality and regular and reliable attendance.
- Honesty and Integrity

**Hourly Rate**: £10.25ph, 40 Hours per week, Part time positions available, Permanent contract

**Eligibility**
- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
- CRB check will be required.
- 5 Years background check is required to work at the airport.

Pay: £12.48 per hour

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edinburgh EH12 9DN: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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