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Call Centre Agent

2 weeks ago

Chester, United Kingdom KingKabs Full time

**About us**

Collective group of Taxi and Chauffeur companies based around Cheshire West and Chester

Call centre staff required for immediate start in our Taxi Booking office. The role will provide a great opportunity to use excellent sales/admin skills, speedy data entry, excellent spoken English and a clear telephone and personal manner.

All necessary training provided.

**Duties**:

- Answering telephone calls
- Inputting details into our advanced computerised system
- Providing quotations to customers
- Dealing with bookings and enquiries
- Dealing with customers
- Delivering a high level of customer service at all times

**Key skills and competencies required**:

- Must have excellent communication skills and have a professional manner
- Good written communication, computer skills
- Good geographical knowledge of Chester & surrounding areas preferred
- Able to work variable hours including evenings & weekends
- Experience in a call centre or sales is preferred but not essential as full training will be provided
- Ability to work under pressure
- Excellent customer service skills
- Flexible work ethic polite manner and well spoken
- Self
- motivated
- Good time keeping

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £9.50 per hour

**Benefits**:

- Company pension
- Free or subsidised travel
- Free parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

COVID-19 considerations:
Social distancing/ spacing in offices.
Cleaning station at start and end of shifts.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)