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Spoa Receptionist/clerical Officer

3 weeks ago

Bury, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**An exciting opportunity has arisen to join our expanding Single Point of Access (SPOA) within Community Services Bury.**

Following development of a new model to support our clinical teams across the Division, we are looking for a resilient, robust, and self-motivated individual to undertake the role of Receptionist/Clerical Officer.

The successful applicant will provide reception and administrative support to the Single Point of Access by processing referrals, inputting data onto SystmOne, taking telephone queries from healthcare professionals and services users, booking appointments, cancelling clinics, scanning and other general office duties.

The new model will provide the opportunity for staff to rotate across different areas of the SPOA based in central Bury or on a community reception, allowing personal growth and development.

Single Point of Access will operate on a 7 day basis, 365 days per year.

The working pattern will be 8am - 4pm or 10am - 6pm on a rota basis.

Some weekend working will be required.

**Main duties of the job**:
The role involves rotating between the SPOA hub and the receptions. In the SPOA hub you will answer a variety of telephone calls and queries to support our service users, process referrals, book appointments and support all functions of the Single Point of Access.

You will also provide comprehensive and confidential overall office administration including working collaboratively with other administrative colleagues and support staff.

**Working for our organisation**:
Bury Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Rated as ‘outstanding’ by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award winning Stroke centre and Heart Care unit. Supported by our community services in Bury, a mix of professionals from health, social and voluntary sectors, Bury exemplifies the benefits of a joined up approach to health and social care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Essential Qualifications**:
**Essential criteria**:

- Educated to GCSE/O Level or equivalent in English/Maths
- Word processing/typing certificate to RSA level II
- ECDL or equivalent

**Knowledge, Skills & Experience**:
**Essential criteria**:

- Previous clerical / reception duties
- Effective verbal and written communication skills
- Computer literate / keyboard skills
- Confident, pleasant, and sympathetic approach when dealing with staff or the general public
- Good organisation skills
- Ability to work under pressure and prioritise own workload
- Ability to work as part of a team and meet deadlines
- Good interpersonal skills
- Ability to deal with sensitive situations tactfully and in a confidential manner
- Ability to follow verbal and written instructions correctly and receive and relay messages
- Satisfactory health screening
- Good attendance record
- Good time keeping
- Understand confidentiality
- Awareness of health and safety within an admin environment
- Willingness to undertake training as appropriate
- Reliable, self-motivated, and enthusiastic
- Friendly and approachable
- Ability to work flexibly
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:
**Applicant requirements**: