Retail Supervisor

**Salary**

£28,598 - £31,022 pro rata

**Contractual hours**

29.6

**Basis**

Part Time

**Date posted**

14/07/2025

**Job reference**

REQ002548

**Job title**: Retail Supervisor

**Salary**: C1 £28,598 - £31,022 (£22,168.80 - £24,048 actual)

**Hours**: 29.6

**Contract**: Permanent

**Location**: Leeds Discovery Centre

Leeds Museums and Galleries are seeking a self-starter to supervise the day to day running of the retail operations at Leeds Art Gallery and Leeds City Museum providing excellent customer service and visitor experience.

With an interest in retail operations, you will also work to support the running of the online shop ensuring purchase paths are clear and sales targets are met. You will play a key part in the effective development of Leeds Museums and Galleries retail operations to maximise revenue and profitability across the portfolio, contributing to the delivery of the service’s strategic plan.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

**About you**

As a Retail Supervisor, you will bring to the role:

- Excellent interpersonal and communication skills (written and verbal)
- Ability to communicate with a wide range of people
- Ability to prioritise and manage own workload to meet agreed targets and deadlines
- Ability to work as part of a team or on own initiative
- Ability to manage, motivate and develop teams and individuals, maintaining effective working relationships
- Strong numerical and literacy skills
- Ability to monitor and control resources

**About the role**

As a retail supervisor, you will supervise the day to day running of the retail operations at Leeds Art Gallery, Leeds City Museum and for the online shop ensuring sales targets are met whilst providing excellent customer service and ensuring an excellent visitor experience. You will contribute to the effective development of the wider Leeds Museums and Galleries retail operations to maximise revenue and profitability contributing to the delivery of the service’s strategic plan. Your role is integral to the smooth operation of the retail team.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further

**How to apply**

**If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the**Skilled Worker visa**route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying**

**Job Purpose**

Supervise the day to day running of the retail operations at Leeds Art Gallery, Leeds City Museum and for the online shop ensuring sales targets are met whilst providing excellent customer service and ensuring an excellent visitor experience. Contribute to the effective development of Leeds Museums and Galleries retail operations to maximise revenue and profitability contributing to the delivery of the service’s strategic plan

**Responsibilities**
- Oversee the delivery of excellent face to face retail sales and customer service at Leeds Art Gallery and Leeds City Museum maximising revenue.
- Respond to more complex customer enquiries.
- Develop knowledge of products and ranges on sale and cascade to Retail Assistants and Visitor Assistants ensuring staff are well informed and able to proactively promote all retail stock.
- Supervise a small team of retail staff and support the wider teams of Visitor Assistants aiming for the highest standards and ensure retail sales are driven and optimised in each giftshop.
- Develop staff to incorporate add on sales where possible including the Picture Lending Scheme and online opportunities for print on demand and roll out initiatives including promotions and seasonal sales to increase.
- Assist in the development of products and ranges and purchase of stock that complement LMG’s collections and exhibitions programme.
- Assist with producing visual presentation plans and guidelines and maintain high standards of visual merchandising at Leeds Art Gallery and Leeds City Museum giftshops. Roll out a programme of training across LMG’s other sites working with the Retail and eCommerce Coordinator.
- Take overall responsibility for the retail stock at Leeds Art Gallery and Leeds City Museum and ensure key products are always available, including for specific exhibitions and events.
- Administer the use of the retail EPOS system in each giftshop.
-