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Lettings & Property Administrator

2 weeks ago

Cheltenham, United Kingdom Move Property Sales & Lettings Full time

Move Sales & Lettings are seeking an enthusiastic, motivated individual to join our Award-Winning team in our Cheltenham Branch. Move is the leading lettings agency in the region, with continued year-on-year market growth, alongside incredibly high customer satisfaction.

This is a fantastic opportunity for someone to work in a fast-paced office, lettings properties in Cheltenham and surrounding areas. The team pride themselves on offering the best service to their landlords and tenants and they are looking for a team member who can continue to offer an exceptional service. We are looking to recruit someone that’s ambitious, self-motivated and passionate about overall customer service.

**In this role, you will be supporting one of our experienced property managers learning the role as you develop in the company. A great opportunity for someone looking to get into property**

**You will be responsible for**:

- Productivity, efficiency, and retention of clients.
- Ensuring compliance, projects, implementing new processes and strategies and continual improvement.
- Maximising department profitability, working closely with your team to ensure objectives are hit.
- Maximising any opportunities.
- Ensuring both you and the team deliver excellent customer service.
- Working on your personal development.
- Role model effective and efficient communication within the branch and across the business.
- Contribute to the team discussions and development of company growth.

**Skills and experience required to be a successful Property Manager -**
- Demonstrable** Administration **experience
- Proven experience working within a team
- Outstanding customer care/customer** service **experience
- Resilient, **positive**, organised, numerate and **detail-oriented**
- Excellent verbal and written **communication** skills

**General Roles & Responsibilities**
- ** Company meetings**
- Attend and be involved in company meetings.
- Attend and partake in Department Meetings (Both weekly & Monthly)
- Ensure companywide standards, processes and procedures are upheld.
- Maintain the Staff standards for appearance, attitudes, and behaviours
- Ensure you achieve/exceed your personal and company targets
- Follow and partake in training and development
- Perform to a high standard in all aspects of your work
- Carry out / partake in business generation activities
- Accountability for your managed portfolio & ensure processes followed
- Achieve add-on services KPIs
- Following company processes from start to finish.
- Deliver company processes.
- ** Deliver Quality Standard**
- Compliance checking/ensuring legalities & company processes are correctly adhered to.
- ** Benefits**
- 28 days annual leave including bank holidays.
- We also offer rewards for the longevity of service, including an additional day of annual leave for every year of service after two years (up to a maximum of 25 additional days)
- Company Training.
- Use of pool car where needed.
- Industry Qualifications paid for.
- Mobile Phone & Laptop.
- ARLA study materials, exams and membership paid for.
- Highly competitive company bonus structure.
- Clear progression, training, development & career planning.
- Cycle to work scheme.
- Company pension.
- Company Events and awards.

Salary £18,000-£23,500 Per Annum DOE
Monday-Friday 8.30 - 17.30