Service Centre Executive

2 weeks ago

StocktononTees, United Kingdom Cleveland Group (Hire & Sales) Limited Full time

Are you ready to be part of a dynamic, innovative, and growing team? Cleveland Group (Hire & Sales) Limited, the UK’s leading supplier of high-quality shipping containers, anti-vandal units and modular buildings and we are on the lookout for passionate and driven individuals to join us in shaping the future of our sector.

Whether it’s helping clients find their perfect storage solution, collaborating on creative container conversions, or ensuring seamless logistics, every role at Cleveland Group (Hire & Sales) Limited contributes to delivering exceptional service and making an impact.

At Cleveland Group (Hire & Sales) Limited, we pride ourselves on fostering a supportive, fast-paced work environment where your ideas are valued, and your career can thrive. If you’re ready to embrace new challenges and be part of a company that’s always moving forward, we want to hear from you

**Purpose of Job**
- To provide administrative support to Cleveland group ensuring a high level of detail
- To provide a high level of customer service to all customers and colleagues, reinforcing the ‘Cleveland Can’ attitude and problem-solving mindset.
- Process Request for Delivery (RFD) forms, checking and highlighting that the customer purchase order matches the delivery information and flagging any concerns with relevant stakeholders
- Create pro forma / sales orders using business systems and processes
- Contact the customer with pro forma information and ensure they have received any correspondence
- Update and maintain the business systems throughout the ordering process
- Work with the differing divisions to review any requests for refund and credits
- Work alongside the Service Delivery Lead to resolve customer queries / complaints in a timely and professional manner
- Maintain great communications internally and externally, being an advocate for service levels within the business
- General administrative duties in line with role profile

**Key Skills**
- Administration / Data Accuracy
- Customer Service Experience
- Time Management / Prioritise workload
- Active Listener / Great Communicator
- Attention to detail
- Patience

**We are an equal opportunities employer. At Cleveland, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees.**

Pay: From £26,500.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stockton-on-Tees, TS18 3TX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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