Customer Service Representative Green Waste Club

A fantastic job opportunity is available for someone who wants to kick start their career in an office-based job role with a fantastic team.

Working as part of our dedicated Customer Service team as a **Waste Management Executive** for our **Municipal division**, you will be joining a well-established, fun and energetic organisation where we provide a point of contact for the customer to establish and maintain a high level of customer satisfaction.

**Key Responsibilities & Accountabilities**:

- To be primary contact to respond and resolve customer enquiries, complaints and order requests in a timely, accurate and professional manner
- To perform follow up calls on customer enquiries, complaints and orders to assure follow-through, completion and satisfaction
- To set-up and maintain accurate and timely customer profile for all customer interactions. This includes contacts, orders, service courtesy calls and surveys
- To meet agreed daily and weekly customer service centre activity and retention goals
- To liaise with other departments within Biffa to resolve issues
- To input accurate information into the system
- To build and develop effective internal and external relationships
- To recognise trends and identify and implement service/process improvements/opportunities
- To make outbound courtesy calls to customers ensuring service standards are as they should be
- To accurately process payment transactions where applicable
- To formulate reports for renewals and process renewal forms received by post (GWC ONLY)
- To resolve all enquiries and queries effectively and within the service level agreements
- To be first point of contact for operational depot assisting with administration and queries
- To take responsibility for specific club and all administrative duties required to include regular data cleanse exercises (GWC ONLY)

**Attitude & Behaviours**:

- Proactive
- Positive attitude
- Willingness to learn new skills
- Reliable
- Approachable
- Able to stay calm under pressure
- Tolerance of routine

**Skills, Experience and Qualifications**:

- Preferably 1 years' experience within a customer service environment
- Knowledge of the Waste Management Industry (preferred)
- Process fundamental knowledge and skills regarding all dimensions of company services provided
- Knowledge of a Customer Information Database and other customer related database knowledge and skills
- Ability to manage own workload effectively and efficiently.
- Able to communicate effectively in writing, on a 1:1 basis and by phone with a range of people including management, team members, internal and external customers
- Organised, able to plan and prioritise
- Able to problem solve
- Ability to keep to strict deadlines

**And here's why you'll love it at Biffa.**
- Salary of £20,000
- Working 9am - 5pm - Once fully trained the opportunity to work from home 2 days.
- 24 days holiday a year plus Bank Holiday days _and_ the opportunity to buy and sell holiday
- Generous pension
- Medical and dental scheme
- Cycle to work scheme
- Retail, leisure and travel discounts
- Free parking on site
- A robust training and development programme which opens the door to a number of great internal progression opportunities

**About Biffa**:
Here at Biffa, we have a friendly, open, honest culture that's based on mutual trust and respect. Safety is our number one priority and we look out for each other.

We're very proud of what we do and are continually striving to be better. We listen to our employees and we care about what our employees think. At Biffa, we encourage our people to take responsibility. You'll have a real opportunity to make a positive contributionto our business, our customers and to the communities in which we operate.

We're committed to helping our people fulfil their potential. You'll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business.

**Biffa - Valuing Difference**:
We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Biffa is therefore committed to promoting equality and diversity in all areas and places great importance onensuring it is a diverse and fulfilling place to work.