Sexual Health Receptionist

This post is based on our reception within St Catherine's Health Centre. The post holder will be greeting patients, booking appointments and liaising with internal and external agencies

Main purpose of this role is to be based on reception and to greet patients when they come in for an appointment. Answer calls, book appointments and work closely with our clinical team and also external agencies and patients.

Wirral Community Health and Care NHS Foundation Trust is a great place to work. We value staff and patients and work hard to support in whatever we can.

Accurately record on the Excelicare clinical IT system personal information provided by patients attending clinic. Arrive patients with a pre booked appointment, checking their details are correct

Act as primary point of contact for patients and other care professional (eg RASA THT, Brook) in a courteous manner both face to face and on the telephone, liaising effectively with these agencies in pursuance of designated tasks

Ensure professional manner in all dealings with the public

Set up reception area with patient registration forms (make photocopies where necessary), clip boards and pens

Give patients a friendly welcome and enter their details onto Excelicare

Book appointments in a discreet manner maintaining confidentiality with the with the patient

Liaise with the Clinic Flow Nurse especially when the clinic is very busy

Keep the patients informed of waiting times or delays

Follow the pro forma for dispensing condoms to appropriate patients

Open and date stamp any post that has arrived for the service and send on to the appropriate person

Keep the waiting room and reception areas presentable during clinic

To liaise with Senior Admin Assistant at base to ensure that appropriate support services are obtained including stationery, repairs to equipment etc.

Be aware of and follow any procedures around opening and closing of venue clinic

Ensure all relevant paperwork is sent to the appropriate clinic base after each clinic

Keep up to date with all policies relating to safeguarding, infection control etc. and be aware of where to access them on staff intranet

Report or assist in the investigation, following up of accident/untoward incidents and complaints arising that affect either patients or staff according to policy

Prepare administrative details on lab request forms e.g. filing out relevant blood forms with patient details according to clinic protocol

Liaise with the nursing staff in relation to patient triages and subsequent patient registrations. Regular liaison with clinical staff to optimise clinic flow

Agree workload with other clerical staff prioritising activities

Document any referrals from other agencies for further correspondence i.e. Doctors letters

To text/send letter of negative/positive results to patients, in accordance with the results pathway

To send a text to patients informing them of their appointment details as per appropriate service pathway

Take calls related to texts/letters e.g. appointments/clinical enquiries and refer to member of the nursing team with any queries

Report/highlight any faults with the clinical IT systems to appropriate help desk

Providing and receiving routine information, from the public whose first language may not be English, where there are barriers to understanding e.g. book language line/interpreters for patients as required

Dealing sensitively with issues that are of a high confidential nature maintaining patient confidentiality at all times in line with organisational information governance principles (Caldicott)

To take clear and accurate messages and ensure these are handed to appropriate members of staff

Attend departmental and team meetings as appropriate

Attend regular management supervisions and annual appraisals and participate in self-development using individual review

To undertake photocopying, faxing and operating other office equipment as necessary in accordance with H&S guidelines

Ensure adequate supplies of stationary are available and liaise with secretarial staff to reorder when necessary

Able to signpost to patients Advice and Liaison Service (PALS) if required

To attend Mandatory training when required