Network Support Handler

**We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**
Are you an experienced and **highly organised administrator**? Do you have **strong communication skills** and ability to speak with colleagues at all levels? If so then we want to hear from you

We need a **Network Support Handler** to join our **Performance Function **team based in our **Haywards Heath, West Sussex** office.

This is a hybrid role, so you will spend 3 days working from home and 2 days in the office, Monday to Friday. Your working hours will rotate between 8am-4pm, 9am-5pm and 10am-6pm.

Your main role will be to complete general administration and housekeeping duties for the Network and Engineering teams. You will also be responsible for the day to day operational aspects, ensuring a seamless Customer journey.

**You’ll be great in this role if you have**:

- Have experience in an administrative role
- Ideally have experience working in a regulated industry
- Have strong communication skills
- To be very well organised and able to juggle multiple tasks or deadlines

**What’s Involved**:

- Process the daily task list and allocate, re diary as required
- Provide general administration duties for the engineer’s team
- Allocate work to engineers to ensure all are dealt with in KPI’s and SLA
- Manage the Non-Network repair process
- Dealing with ongoing repair and total loss cases and assisting with any issues that may arise
- Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories
- Process customer e mails and enquiries
- Handling incoming and outbound calls - dealing with businesses and the motoring public
- To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Any other reasonable duties

**Your Experience**:

- Administration experience
- Ability to understand the motor claims administration processes
- Knowledge of FCA requirements (including TCF)
- Understanding of claims in motor insurance

**Skills**:

- Good level of communication skills, both verbal and written
- Good time management and organisation skills with the ability to prioritise own work
- Good understanding and ability to use Microsoft Office

**Behaviours**:

- Self-motivated and enthusiastic
- Embrace, embed and incorporate the Company Values
- An organised and proactive approach
- Emphasis on attention to detail and accuracy
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude
- Strives to deliver performance targets and drive business improvements to contribute to the success of the business

Are you up for the challenge? Would you like to join our vibrant and busy team? If so we want to hear from you today

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

**What can we do for you?
**We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer
- Fantastic training and development opportunities
- Employee benefit packages to suit your lifestyle
- Flexible working
- YOUday - we give you an extra day off to celebrate a special day
- The opportunity to take a paid day off each year to do charity work
- A health cash plan
- Help with travel expenses
- The opportunity to buy additional holiday
- Company pension scheme
- Group life assurance
- Enhanced maternity and paternity pay
- Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.

**View more about our Benefits**: