Day Porter

2 days ago

New Forest, United Kingdom The Montagu Arms Hotel Full time

Ref: 052

Type: Permanent

Location: The Montagu Arms Hotel

**Salary**: Competitive salary + service charge

We require a charismatic and courteous hotel porter to join our friendly Front of House team. Must be immaculately presented and have a cheerful, customer focused manner. You will provide a warm welcome alongside the reception team to ensure our guests experience a seamless check-in/check-out service. You will be expected to provide professional and informative guidance for guests visiting the hotel, with the aim of always exceeding customer expectations.
- Possess exceptional communication skills
- Be personable and engaging
- Take pride in their high standards of personal presentation & hygiene
- Have experience and passion for working in a professional customer service environment
- Possess good knowledge of the local area and attractions in order that you can provide guests with appropriate information and recommendations
- Understand and promote our facilities, upselling where possible
- Be flexible and committed to working in a team environment
- Demonstrate ability to adapt to changing situations
- Have a good understanding of the English language
- Be familiar with Health & Safety and Fire Safety legislation
- Full, clean driving license due to parking duties

Main Responsibilities:

- Greet guests in a friendly and professional manner
- Park guest cars and inform them of the parked location
- Show guests and luggage to their rooms promptly
- Maintain awareness of arrivals and scheduled functions/events
- Assist in the set-up of conference rooms
- Provide a support service to bar staff in provision of beverages to guests and functions
- Have knowledge of hotel facilities and correctly communicate these to guests
- Have knowledge of local attractions and assist guests as required
- Deal with requests in an efficient and courteous manner
- Follow Health & Safety and company procedures and guidelines
- Act in accordance with the Hotel’s fire plan

This role requires a good level of physical fitness due to the nature of the work. Hours are 40 per week to be worked on a rota basis, 5 days out of 7.

Employee Benefits:

- £20,800 per year plus Service Charge tips and annual salary review
- Free off-peak use of the spa and gym facilities at Careys Manor & SenSpa, our sister hotel
- Free meals on duty
- Paid day off on your birthday
- Training & development opportunities
- Complimentary hotel and spa experiences offered as part of your training
- Discounts off hotel stays, restaurants, spa services and products
- Friends and family discounts
- Referral bonus for introducing a friend
- Enhanced annual leave for long service (5 years+)
- Free access to an Employee Assistance Programme
- Pension scheme
- Free onsite parking
- The Montagu Arms Hotel is part of Greenclose Hotels Limited; also in the group are Careys Manor & SenSpa in Brockenhurst and The Imperial Hotel, Llandudno._

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