Customer Service Advisor Luton

2 weeks ago

Luton, United Kingdom National Express Full time

We’re excited to offer a fantastic opportunity to become a Customer Service Advisor at** Luton Airpor**t. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

**Location**: Luton Airport
**Schedule**:3 days on, 3 days off - 12-hour shifts
**Interview Date**: _Thursday 26th June (onsite)_

As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe - your role will make a real difference to someone’s day.

**What you'll do...**
- Delivering outstanding customer service with a positive and proactive approach
- Providing information about services, updates, and disruptions clearly and accurately
- Using ticketing and operational systems confidently and responsibly
- Supporting and encouraging team members, and helping with training when needed
- Following all health and safety procedures to maintain a secure working environment

**What you'll need...**
- Confident English language communication skills
- Previous experience in a fast-paced, front-line customer service role
- A friendly, can-do attitude and a desire to keep learning and growing
- The ability to work well both in a team and independently
- Good stamina and overall fitness - this role can involve standing or sitting for extended periods
- Flexibility to work shifts, including weekends and bank holidays

**What we offer in return for your hard work and commitment**
- Free Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person on the National Express network
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

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