Laboratory Sampler

**Salary -£24,587 per annum**

**Full time / 37 Hours a week / Permanent**

**Based location - Whitlingham Laboratory, Norwich and travel across surrounding areas**

**Become part of our sampling team**

Before it reaches our customer's tap, drinking water is cleaned, disinfected and tested to ensure it's safe to be consumed; after the water has been flushed and poured into our sewers, it's delivered to our water recycling works, where it's cleaned before it gets passed back to nature, where it's also tested to ensure it's not going to damage the environment.

We analyse and test hundreds of clean water and final effluent samples everyday.

**What will you be doing?**

We are looking for a proactive and customer-focused Laboratory Sampler to join our team. In this role, you'll be the face of Anglian Water for customers across the Norfolk area.

In this role, you will be responsible not only for collecting water samples from water treatment works, recycling centres, boreholes, reservoirs, and rivers but also for interacting directly with our customers. You'll visit customer homes to conduct on-site sampling, answer any questions about the sampling process, and provide a high level of customer service. This position is ideal for someone who is both detail-oriented and enjoys engaging with people, ensuring that our customers have a positive experience while maintaining the highest standards of data accuracy and sample integrity. Your role is key to ensuring water quality by following precise scientific processes and adhering to regulatory standards.

You'll prepare sampling bottles with accuracy and attention to detail, collect samples, and safely transport them back to the laboratory, where your work plays a critical role in the analysis process. Building strong working relationships with lab colleagues who rely on your high-quality service and representing Anglian Water with professionalism and approachability while delivering excellent customer service.

For a further insight into the role click here to hear from Neal who is one of our dedicated Samplers.

**What do you need?**
- It's essential that you have a scientific background or A Level qualification (or equivalent); you'll also be a reliable and professional individual with experience of providing excellent customer service.
- You'll need to be comfortable with manual lifting and driving throughout the day. This role will find you working in a variety of environments, therefore a flexible and can-do attitude is essential.
- You should thrive in a time critical role, be self-motivated and able to work in an organised manner ensuring all work is undertaken as specified by our methods and procedures.
- Anglian Water is a 365 day a year operation, you'll have a flexible approach to your role and be required to take part in a standby rota, which may include weekend and evening sampling.

**As a valued employee you'll be entitled to**:

- Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
- Personal private health care
- Annual bonus scheme
- Opportunity to volunteer do unpaid work in the community
- 25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
- Life Cover at 8x your salary
- Personal Accident cover - up to 5x your salary
- Flexible benefits to support your wellbeing and lifestyle
- Paid time off when you're physically and mentally unwell
- Free parking at all offices, site and leisure parks
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.

**Closing date: 5th February 2025**

**#loveeverydrop