Technology Service Desk Supervisor

3 days ago


Broadstairs, United Kingdom EKC Group Full time

**About The Role**
EKC Group are seeking a Technology Helpdesk Supervisor to join the Group. In this role you will be responsible for the remote operational support of all college IT, providing appropriate support for staff/students using these systems on a front-line basis. Required to remotely work with all business units as the first point of contact for all issues raised with the Technology helpdesk focusing on and ensuring issues are actioned within agreed group SLAs, escalating where necessary and reporting on KPI’s/Trends to the IT Service Desk Manager

Working at EKC Group is extremely rewarding with excellent benefits, such as, competitive holiday entitlement, access to a range of discounts on many high street stores and a generous pension scheme.

**About You**
We are seeking to appoint a self-sufficient Helpdesk Supervisor to work with the Technology Team. Required to remotely work with all business units as the first point of contact for all issues raised with the Technology helpdesk focusing on and ensuring issues are actioned within agreed group SLAs, escalating where necessary and reporting on KPI’s/Trends to the IT Service Desk Manager.

**Job Type**: Permanent


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