Customer Service Administrator

1 day ago

Oldham, United Kingdom Chubb Fire & Security Full time

Company Description

Chubb now has an opportunity for an **Administrator** to join our team in **Broadgate, Oldham** on a full time, permanent basis.

The main goal of this role is to provide rapid administrative support to enable the smooth and effective running of the service team, as well as assisting the Operations Manager in the provision of a superior level of customer service.

**Job Description**:
**What Will I Be Doing As An Administrator?**
- Take calls from Engineers and customers relating to enquiries
- Order parts for Engineers
- Call customers to book engineer visits
- Update the internal systems with any amendments required
- Support the Operations Manager with any administration requests, such as, placing subcontractor orders
- Manage maintenance contracts ensuring new contracts are processed for invoicing, and maintenance engineers are booked
- Resolve customer disputes and process contract terminations

**Working Hours**: Full Time 37.5 hrs | Monday to Friday 9.00am - 5.00pm

Here at Chubb, we promote a **flexible working hours** **model where possible, and strive to accommodate earlier start / finish times ie **9.30am - 5.30pm / 8.30am - 4.30pm | **We will also consider** **4 day working weeks**

**Qualifications**:
**To Be Successful In This Role You Will**:

- Have a solid, general background in administration ideally from a service / engineering background (not essential)
- Be customer focused with extensive phone-based customer service skills
- Excellent communication skills and highly service driven
- Ability to work to work well to deadlines
- Possess strong IT skills across Word, Excel and Outlook
- Have strong attention to detail and the ability to multi-task effectively
- Have the ability to prioritise and work well in a fast-paced environment

Additional Information
**What Can We Offer You?**

**Salary up to £23,000 per annum DOE**
- 25 days holiday, plus bank holidays
- Flexible Working Hours Considered
- Free Onsite Parking & Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x basic salary)
- Employee Scholarship Scheme
- A Central Benefits Programme offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

**More About Us**:
Chubb Fire & Security is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.

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