Wfm Coordinator

Join us here at Elior as a WFM Coordinator and become the go-to expert for all things workforce management. From supporting colleagues and managers with systems and scheduling to keeping data accurate and processes compliant, you’ll play a key role in keeping our people and operations running smoothly.
What you’ll be doing
As WFM Coordinator, you will serve as a key point of contact for workforce management inquiries, providing support and guidance to colleagues, managers, and team leaders.
**System Admin and First Line Support**:

- Act as a point of contact for WFM-related queries from colleagues, managers, and team leaders.
- Support colleagues with downloading the Dayforce App and setting up their MFA.
- Support onboarding of new starters with correct system setup (e.g. shift templates/rotations).
- Escalate any system issues or user problems to the WFM lead.

**Time and Attendance Checks**:

- Support managers with approving hours, managing exceptions, and resolving queries.

**Reporting and Data Accuracy**:

- Run basic WFM reports (e.g. worked hours, absence summaries, shift coverage).
- Help spot errors or gaps in data and ensure regular data cleansing.

**Links with People Services and Operations**:

- Work closely with HRSD and HRBPs, Payroll, and Ops Managers to keep colleague data aligned.
- Share updates on changes to hours, roles, or absences.
- Support in system rollouts, testing, or training sessions where needed.

**Usage Monitoring and Compliance**:

- Monitor WFM usage data to ensure adherence to agreed operational processes and highlight any areas of non-compliance.

**Working pattern**: Monday - Friday (hybrid working)
What can you bring?
- Experience in HR data management or administration
- Good knowledge of HR systems (e.g. Workday, SAP, Oracle) and Microsoft Office
- Strong attention to detail and organisational skills
- Ability to work with confidential information professionally
- Good communication and problem-solving skills
- Basic understanding of data protection regulations (GDPR)
- Proactive and collaborative approach
- CIPD qualification or HR administration experience desirable

Brilliant Work Deserves Brilliant Perks
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success Here’s what’s waiting for you:

- Free, tasty meals - Enjoy tasty, nutritious food on us while you work
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 31 days of holiday, and after two years, even more with 33 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel

Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here Why? Because we create a place where you’re listened to, trusted, supported, and valued.
We Celebrate You
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.