Empty Homes and Lettings Coordinator

2 weeks ago

London, United Kingdom Southern Housing Group Full time

Role:
Empty Homes and Lettings Coordinator

**Salary**:
£26,000 per annum

**Location**:
Fleet House, London

Contract type:
Permanent x 2 vacancies

Hours:
35 hours per week

At Southern Housing Group, customers are at the heart of everything we do. That's why we provide more than 30,000 affordable homes for over 77,000 people making a real difference to our local community. Rated among the top 100 companies to work for and the top 50 in London, we're a business that makes a difference.

With a vibrant, inclusive, collaborative, and caring culture, we'll share the same purpose: Transforming lives by doing the right thing, working together, and getting things done.

The Role

Working as part of a team you will need to work collaboratively to provide an innovative empty homes and lettings service to minimise revenue loss and increase value for money, whilst striving for an improved customer experience.

You will be committed to putting customers first whilst using your initiative to achieve results.

To succeed in this role, you will need to prove that you are an excellent communicator with the ability to analyse information and present it clearly. You should have a demonstrable record of responding to customer feedback in a professional manner and experience of managing customer’s expectations.

This is a great opportunity to join a fantastic and forward-thinking team and start a career at Southern Housing Group.

The location

Whilst you'll be contractually based in London, we offer the flexibility for agile working to allow you to work from home and so we’ll provide you with the necessary mobile working equipment. We'd also like you to join the rest of the team in the office at least 3 days per week for collaborative working and social interaction

What you’ll have
- Strong, extensive and proven background in similar customer service roles
- Strong experience of following processes and using initiative
- Great at managing expectations
- Work with customer complaints in a mature and professional manner
- Team player, working together on team objectives
- Ideally some experience within housing management and lettings but not essential to this role - training will be provided.

Benefits in working with us
- A starting salary of £25,250 per year, with increments as and when you meet objectives and targets whilst you learn
- 23 days holidays (plus public holidays and increasing with service) and as we close between Christmas and New Year, we give you another 3 days
- The chance to buy additional leave
- £250 in vouchers as part of our colleague referral scheme
- Ongoing support for your wellbeing
- Flexible benefits with some really exciting options which you can find out more about

here



Rest assured, that working with us will empower you to be
_you,_ with a real sense of purpose and pride in everything you do.
- Should you be shortlisted for interview, you will receive a copy of the full job description to aid you in preparing for your interview._

  • Lettings Coordinator

    2 hours ago

    London, United Kingdom Good Place Lettings Full time

    Job Advert **Reporting to**: Director Good Place Lettings is an exciting new social enterprise lettings agency, developed by Homes for Good and Crisis. It is based on the award-winning Homes for Good model, with profits reinvested into supporting people experiencing homelessness and on low incomes to find good quality, affordable homes in London. We are...

  • Empty Homes Caretaker X2

    5 days ago

    London, United Kingdom L&Q Full time

    **Title: Empty Homes Caretaker x2** **Contract Type: FTC until July 2026 - Full Time - 35 hours per week** **Salary: £25,275 per annum to £27,390**per annum (London weighted salary) dependant on experience.** **Reporting Office: London Stratford** **Persona: Mobile - North London or South London** **Working Pattern: Monday - Friday (**You will be...

  • Lettings Coordinator

    2 weeks ago

    London, United Kingdom Accent Housing Full time

    A place to create moments that matter.Location : Bradford, Hybrid Salary :?£28,793 per annum Permanent , 35 hours per week, MondayFriday 9am-5pm.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.Its this belief - that everyone deserves a place to...

  • Lettings Coordinator

    3 weeks ago

    London, United Kingdom Accent Housing Full time

    A place to create moments that matter.Location : Bradford, Hybrid Salary : £28,793 per annum Permanent , 35 hours per week, Monday – Friday 9am-5pm.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.It’s this belief - that everyone deserves a...

  • Empty Homes Inspector

    2 weeks ago

    London, United Kingdom The Guinness Partnership Full time

    **About Us** The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector. Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver...

  • Empty Homes Inspector

    5 days ago

    London, United Kingdom The Guinness Partnership Full time

    **About Us** The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector. Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver...

  • Lettings Coordinator

    2 weeks ago

    London, United Kingdom Horton and Garton Full time

    We are an expanding and market leading independent estate agent located in Hammersmith and Chiswick. A Lettings Coordinator vacancy is available to work in a vibrant and friendly team. - Based in London W4 - Permanent position - Hours of work 9am - 6pm Monday to Friday **Duties**: - Liaising directly with clients, tenants and contractors - Creating and...

  • Letting Assistant 5207857

    2 weeks ago

    London, United Kingdom Essential Employment Full time

    Lettings Assistant needed in London £14.39ph ref 5207857 Full time hours on a temporary basis. The primary aim of the Lettings Assistant is to liaise with internal colleagues, including Property Services and Housing Needs to ensure a prompt turnaround of empty homes. Administrative responsibility for all matters arising from the voids and lettings...

  • Lettings Coordinator

    3 days ago

    London, United Kingdom Horton and Garton Full time

    We are a market leading independent estate agent located in Hammersmith and Chiswick. A Lettings Coordinator vacancy is available to work in a vibrant and friendly team. - Based in London W4 - Permanent position - Hours of work 9am - 6pm Monday to Friday **Duties**: - Liaising directly with clients, tenants and contractors - Creating and issuing contract...

  • Lettings and Onboarding Officer

    3 days ago

    London, United Kingdom Page Personnel Public Sector & Not for profit Full time

    The role will sit within the Customer Operations department, which delivers a range of customer services through customer facing teams and specialist teams for residents. Lettings and Onboardings Officers work in the Allocation and Customer Onboarding teamand are responsible for the letting and effective management of empty homes across all...