Customer Resolution Advisor

6 days ago

Penybontfawr, United Kingdom Evri Full time

Here at Evri, our busiest time of year is just around the corner, we call it Peak Processing millions of parcels a day through our depot and hub network, it’s no surprise that we need extra helping hands across the country to help us meet our demand

We are looking for a number of **Customer Resolution Advisors** to join us at our depot in **Pen Y Bont, **to support us during our busy and exciting time over our Peak period**.** You’ll work across varying shift patterns including weekend working, carried out on a rota basis & working hours will be between 8am-6pm.

Monday 19th September

Monday 26th September

Monday 3rd October

Monday 10th October

Monday 17th October

Monday 24th October

Monday 31st October

Monday 7th November

You will receive excellent on the job training & your salary will be **£21,861.84 Company Benefits**

Key responsibilities will include:

- Prioritise and clear the UP queue having contacted clients and customers to establish correct addresses / label / packaging issues
- Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Investigate queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer

What we need from you:
We are looking for people with exceptional customer service skills preferably from a call centre environment.

You will be the point of contact for our customers ensuring their query is resolved quickly and professionally so you must be able to work in a fast-paced environment & have excellent communication skills. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries.

Other key skills:

- Must be competent with Microsoft Office
- Ability to prioritise workload & multitask
- Experience of end to end enquiry case management
- A clear & confident communicator

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