Senior Client Advisor

2 days ago

Ellesmere Port, United Kingdom Diesel Full time

**Key Responsibilities**
- Transform each client experience into passional moments by creating a high customer satisfaction
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
- Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
- Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues
- Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools.
- Constantly maintaining customer service skills by analyzing customer service practices.
- Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target,
- Verify sales performance and considering how best to improve it.
- Take the initiative to win new customers and never judging customers by appearance.
- Contribute to the team by performing supplemental duties and supporting customer service
- Extend communication among staff via supervision and education to ensure a positive workplace mood.

**You**
- A caring Client Advisor, an intuitive Senior Sales Associate, with a passion for style
- Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision
- Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices
- Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients
- Are a master at storytelling and the art of asking engaging questions
- Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

**Key Requirements**
- Previous experience in luxury retail
- Proven track record of successful sales generation, building and developing client
- relations
- Results-driven and customer focused
- Strong attention to detail
- Proficient computer knowledge (MS Word, Excel and Outlook)

**Job Types**: Full-time, Permanent

Work Location: In person

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