Motor Claims Handler

2 weeks ago

Rochdale, United Kingdom Rainbow Resourcing Full time

We are recruiting for a Motor / RTA Claims Handler role for our client in Rochdale, who are Accident Management specialists.

Looking after clients of regular referral sources, this role requires an excellent telephone manner and a high level of customer service

The main aspects of the role are taking details of new claims and handling own allocation of existing claims until such time as the client is back in the pre-accident position.

Either their damaged vehicle has been repaired or they have been paid the pre-accident value.

When taking a new claim it is the handler's responsibility to ensure they have comprehensive information before making their decision as to whether the claim is valid and the client’s losses are recoverable. This responsibility will continue throughout the claim ensuring that the claim progresses swiftly, again in an attempt to secure the subsequent recovery aspect.

**Required Experience (Minimum 2 years)**:

- Motor / RTA Claims Experience
- Telephone Customer Service Experience

**Preferred Skills**:

- Credit Hire Experience
- Knowledge of ABI/GTA
- Knowledge of Phonetic Alphabet
- Knowledge of Microsoft Office
- Basic Understanding of Internet Technologies

**Working hours 8.30am - 5pm or 9am - 5.30pm. Monday to Friday, occasional Saturday morning, potential for overtime**.

**Salary £27,000**

Full support and training, excellent career progression possible, company pension, friendly team.

Holiday entitlement is 20 days per annum plus bank holidays.

Employee happiness is key to a successful business and as such the company frequently arrange team building events such as nights out, charity events and motor racing.

A modern games/chill out zone is also located on site in order to relax on your breaks and get to know the other members of the business.

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

**Experience**:

- Motor Claims Handler: 2 years (preferred)

Licence/Certification:

- Driving Licence and own transport (preferred)

Work Location: In person

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