Insurance Claims Handler

**Do you have some Claims Handling or General insurance experience and would like to now join a team that are forward thinking, innovative and that can offer you opportunities to develop and progress in your career?**

As a leading wholesale insurance broker we provide niche insurance products, flexible schemes and individually tailored services for brokers, broker networks and IFAs.

We have one of the broadest ranges of added value insurance products and services in the market. So, we can offer our clients a competition-beating suite of solutions - a 'one stop shop' for all their insurance needs. Our clients include an extensive list of market leading insurance brokers in both the UK and the Republic of Ireland.

Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it.

As a trained Claims Handler, you will provide a call answering service and comprehensive claims handling from notification through to settlement to all customers and clients. To ensure work undertaken is conducted in a manner that meets the client, business and regulatory requirements.

Our Claims Team members have a varied role and are responsible for investigation, handling, decision making and settling claims under delegated authority.

**Role responsibilities**:

- Provide a call answering service and comprehensively manage claims from notification through to settlement to all customers and clients. To ensure work undertaken is conducted in a manner that meets the client, business and regulatory requirements..
- Managing and be responsible for your own workload in accordance with agreed targets, to ensure work undertaken is conducted in a manner that meets the client, business and regulatory requirements.
- Take calls and handle correspondence to resolve queries from clients, brokers and insurers relating to claims, processes and policy terms.
- Consider, investigate, validate and make decisions on claims.
- Instruct Agents and arrange payments covered by the underlying insurance policies.
- Build relationships, trust and respect with clients, customers and service providers.
- Take notification of all new claims, identify and validate any applicable cover that may be relevant.
- Source and review evidence that may be relevant to the claim.
- Assess Prospects of Success and negotiate with third parties.
- Manage and drive the clients claim forwards taking into account both the client’s and the business’s needs, keeping all relevant stakeholders informed of any and all developments at all times.
- Develop a deep understanding of cover available under all policies and relevant claims processes for motor and non-motor insurance.
- Build and maintain a good understanding of regulatory requirements and civil litigation.
- Manage diary/task lists for claims.
- Undertake any tasks which may be required to ensure the smooth running of the department.
- Adhere to FSA and Data Protection regulations.
- Work to targets on both quality/quantity of work.
- Work well with others.
- Confident communicator at all levels.
- Organise themselves, self-motivated with the ability to work in a fast-paced environment.
- Meet targets / deadlines.
- Learn new processes quickly and develop a deep understanding of the work being undertaken.
- Evidence a sound education with a minimum of 3 GCSE’s, including English and Maths, graded A-C or 5 upwards.
- Make sound decisions and be able to justify them.

**What we can offer you**:

- Competitive starting salary - DOE.
- Opportunities for you to progress and develop.
- Opportunities to gain CII qualifications, we support you in obtaining CII qualifications.
- Healthcare cash plan.
- Pension Scheme.
- Free Parking.
- Free Costco Card.
- On-site canteen.
- Death in service.
- Employee Assistance Programme.

If you are looking for a new and interesting role where you are not just another agent following a process, but a member of a team, making decisions and a real difference to our customers, we WANT to hear from you

Lexelle Ltd is an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Canteen
- Company events
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person