Veterinary Receptionist

Cathcart & Winn Veterinary Hospital are a busy first opinion practice and are looking for two enthusiastic, highly-skilled Client Care Assistants to expand our friendly front of house team.

The Client Care Assistant plays a key role in maintaining the high standard of client care expected within Cathcart & Winn and forms part of a front of house team.

You will work closely with the Client Care Lead and nursing team to deliver an outstanding and polished experience for clients and visitors.

An important aspect of this role is maintaining a positive, friendly, yet calm attitude.

**Your role and responsibilities**
- Execute good telephone techniques and keep accurate discussions or correspondence with clients
- Build relationships with the clients, demonstrate empathy and deliver an excellent level of service at every touchpoint
- Be a continual presence within reception, engaging with clients and their pets. Multi-tasking under pressure is key.
- Maintain client confidentially and ensure conversations are professional, particularly when clients are present
- Administration
- Liaise with the clinical team to encourage excellent communication throughout the practice
- Experience in a client care environment is desirable
- Experience handling customer complaints, feedback and processing payments
- Qualifications - 4 GCSE's or above Benefits
- Highly competitive salary
- 25 days per annum plus bank holidays plus your Birthday
- Workplace pension scheme
- Employee assistance programme for 24/7 wellbeing support
- Enrolment onto British Veterinary Receptionist Association accreditation and various other Linnaeus free CPD courses
- Cycle to work scheme
- Eyecare vouchers
- Part of an amazing global family. The future of the veterinary world is at the heart of everything we do. We are all individuals but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS. Linnaeus is owned by Mars, which makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

**Job Types**: Part-time, Full-time, Permanent

**Salary**: £9.50 per hour

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability