IT Support Analyst

1 week ago


London, United Kingdom Proactive Appointments Full time

**IT Support Analyst**

Our client is urgently looking for an experienced IT Support Analyst to join their team based in Canary Wharf on a permanent basis. You will provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configurationand provide excellent customer service.

The IT Support Analyst will be rewarded with an excellent salary, as well as a brilliant benefits package including Annual Leave, On-Call allowance, PensionContributions (2 -5% employee with 8 - 12.5% paid by company), Income Protection Scheme, Life Assurance(7 x salary), Holiday Flex Scheme (buy/sell holiday), Season ticket loan, Rewards scheme, Length of Service, Retirement Award, BUPA (Health/Dental), Health Club Memberships, Cycle to Work Scheme and Emergency Childcare, as well as many, many more perks

**IT Support Analyst - Key Skills**:

- Maintain service desk platform including its development
- Resolve desktop problems liaising with users where necessary.
- To have experience in maintaining networking typologies and Windows 10 operating system.
- Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple Business Manager
- Ensure that software implementation follows change control guidelines, procedures, and methodology.
- Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment).
- To liaise with the group facilities team to carry out office renovations and user moves and changes.
- Set up and configuration of meeting rooms and occasional assistance with audio/visual presentations.
- To keep abreast of industry innovations, be proactive in proposing solutions for the benefit of the team and the wider business
- To carry out any other reasonable duties as requested by the IT Operations Manager.

**IT Support Analyst**

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


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