Complaints Handler

**Hybrid Working Available, Full Training Provided**

**Yopa are one of the UK's largest estate agents and we’ve been independently rated by thousands of customers as 'Excellent’ on Trustpilot. We’re a full service estate agency every step of the way, with local agents up and down the country.**

Yopa have an exciting opportunity available to join our dedicated Customer Resolutions Department based at our Award Winning Customer Contact Centre In Hinckley, Leicestershire, with hybrid working available.

**What's On Offer
- the Important bit**:

- Basic Of £20-21k (dependant on experience) plus bonus of upto £2k per annum
- Fun, diverse and Inclusive company culture, forward thinking in our approach to employee engagement and customer service utilising the latest tech
- 22 days holiday allowance and enrolment Into an Aviva Workplace Pension Scheme (Option to opt out)
- Access to Group Discounts for hundreds of retailers across categories such as getaways, groceries, fashion, electronics, food & drink, entertainment and health and wellbeing
- We offer free on-site parking, drinks and breakfast items daily at our Hinckley office which is a commutable distance from Leicester, Nuneaton, Coventry, Birmingham and surrounding areas.
- Refer a friend bonus scheme
- Discounts for you, your friends and family if your home is sold by Yopa and additional discounts for mortgage services.
- Full training is provided by our experienced L&D team through induction, and then you’ll be supported in a grad bay environment to ensure you’re fully up to speed before taking your first call in your new team.
- We provide ongoing support through training, coaching and 121’s and you’ll have access to our amazing learning platform Thrive to take control of your personal and professional development.
- Career progression into other areas of the business is available upon successful completion of probationary period - an excellent opportunity for anyone looking to kick start their career in Estate Agency
- hybrid / remote working available, 40 hours, Mon-Friday 9:00-17:30 pm

**Preferred Skills and Experience**:

- Excellent at multitasking
- A self-starter who can show they have worked well on their own and as part of a team, demonstrating a real drive and ability to innovate and deliver creative conflict resolution.
- Demonstrate excellent written and verbal communication skills.
- Effective problem solving skills and attention to detail is essential
- Demonstrable and effective Complaints Handling experience is essential

**Required Skills**:

- Analytical skills.
- Ability to meet target deadlines.
- Commitment to co-operative and collaborative working.
- Strong negotiating and influencing skills.
- Planning and organising skills.

**About Yopa**

Here at Yopa, our customers get the same end-to-end service they would from a high street agency, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes dedicated,experienced local estate agents, evening and weekend opening hours via our 2 super-branch contact centres in Watford and Hinckley and help with everything from mortgages to conveyancing. Our popular Pay Later option means customers can defer the cost of sellingtheir home for 10 months and our No Sale, No Fee proposition means sellers have the flexibility of not paying a penny until their home is sold.