Front of House Assistant

7 days ago

Milton Park Industrial Estate, United Kingdom Blue Arrow Full time

Job title: Front of House Assistant
Location: Abingdon
Contract type: Temporary to permanent
Starting on: ASAP
Rate of pay: Mon
- Fri £9.90
Working hours: 7am to 3pm- As a member of Front of House Assistant you will have: _
- Excellent customer service skills and outstanding people skills; confident interacting with customers and dealing with customer complaints/queries/questions
- Ability to build relationships with colleagues and customers, ensuring mutual satisfaction
- Active listening and effective communication skills
- Able to confidently work in a team but also individually
- Attentiveness and patience for customers
- Strong organisational and multi-tasking skills
- Ability to perform well in a fast-paced environment
- Keen product awareness
- Aware of customer allergens and intolerances, and how to deal with them
- Proactive approach to tasks and duties
- Experience using point of sale systems and cash handling
- Personal traits_
- You will:_
- Have great attention to detail
- A positive, can-do attitude
- A friendly and confident manner with customers and colleagues
- Be flexible and willing to accept feedback
- Main Duties/Responsibilities _
- In this role you will: _
- Greet and show customers to their tables
- Present a variety of menu options and daily specials to customers, and share additional information about each table with restaurant team and kitchen team where necessary
- Advise on the best food and drink choices for each customer and answer questions. Provide detailed menu information when asked (e.g. about portions, ingredients or potential food allergies)
- Communicate order details to the kitchen staff
- Check the quality of the final servings and resolve any issues, check dishes and kitchenware for cleanliness and presentation and report any problems
- Deliver food and drink orders to the table deftly and accurately
- Guarantee compliance to cleanliness standards
- Work diligently to achieve outstanding service quality, providing excellent wait and customer service to guests to ensure diners/customers satisfaction
- Work with other staff as a team
- Carry used plates, glasses, and silverware to kitchen for cleaning
- Follow all health and safety rules, explained by your manager

**_

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