Customer Services Representative

**Who we are**
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

**Get to know the business**
Come and join an ambitious and growing company that helps people plan for the future. We’re an innovative business who want to stand out from the crowd. AIG Life UK are experts in protection. We look after over 1.2 million people, and we specialise in life insurance, income protection, critical illness cover and more. For us, protection products are about more than financial security. We help our customers and their families to live their healthiest lives, supporting them when they need us most.

This is reflected in our culture - we believe that the best things we do in life, we do for others. As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent.

The AIG Life Contact Team is an inbound phone-based team, dedicated to delivering and maintaining our award-winning service. We are the front line of AIG Life, dealing directly with both customers and advisers by identifying their queries and taking the best course of action. There are also various opportunities for further development within Customer Services, and AIG Life, so we pride ourselves on recruiting the best people with diverse backgrounds and levels of experience.

**About the role**
The Customer Engagement Team is dedicated to retaining business and assisting customers who are experiencing financial difficulties due to COVID-19. As a member of the Customer Engagement Team, you will:

- Speak directly with our customers and identify their needs in order to provide an efficient and excellent service, including retaining business and discussing their financial needs
- Represent AIG Life to the highest of standards by achieving personal targets that contribute to the team performance
- Be confident, enthusiastic and flexible at all times, doing what you can to help the team succeed
- Be accountable for your own development needs, while supported by your Manager
- Be proactive and professional at all times by ensuring that you are busy throughout the day
- Work within a team of likeminded people, all striving towards the same goals
- Build and maintain relationships with our customers and, just as importantly, your colleagues

**Why work for us**
As your employer, we will look after you by providing:

- A full 4-5 weeks training, consisting of classroom-style and on the job practice with a trainer / mentor
- Continued training and coaching after initial sign off
- A performance based annual pay and bonus review
- A 9% non-contributory company pension, matched by up to a further 4% if you contribute too
- A ‘Death in Service’ benefit (10 times your annual salary) and Income Protection
- A 35 hour working week (Monday to Friday) and 25 days holiday as standard, plus bank holidays
- A friendly and supportive atmosphere with a smart / casual dress code
- In and out of the office social events (including Summer and End of Year parties, Charity events)
- A motivated, involved and approachable management team who ensure clear direction and recognition for your performance

**Benefits**:
We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a devoted learner program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Flexibility is a highly valued part of our culture. Be that the ability to work part time, shifts, term-time only or be based at home every so often, flexibility helps ensure all our people can have a rewarding career.

We firmly believe that the more support we provide to keep you happy and healthy, the better environment we all work in. As a result, we offer a range of benefits and support that help you create long-term wellbeing habits, including our industry leading Smart Health product.

In addition to a competitive salary, and our generous benefits package, there are lots of great reasons to join us. Take a look on our career pages for more details about our flexibility, commitment to health and wellbeing, and how you can grow with the company

**We are an Equal Opportunity Employer**
We believe our workforce should reflect our customer base and the areas where we operate. With a diverse workforce, our people are what makes the