Customer Experience Advisor

**About us**

We’re Abri, a housing association based in the south of England. One of the largest in fact. We've got 35,000 homes and 1,500 colleagues. And if all our 80,000 residents lived in the same place, we’d have a town roughly the size of Guildford.

We’re a passionate bunch. We think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked. They’re issues that affect so many, young and old alike. And we don’t think that’s right. We want to give people the chance to dream big and be who they want to be. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives a reality for everyone.

**About you**

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you

**Your new role**

We are looking for a dynamic and results-focused individual to undertake the role of Customer Experience Advisor within our Operations directorate.

You may not currently be a Customer Experience Advisor, but you can be with our help. We offer a high-quality training programme, a great salary, excellent benefits and a route to an exciting and worthwhile career in housing.

The Customer Experience team is the heart of our organisation delivering a first-class service to our customers, not one day is the same. You will be dealing with a wide range of customer queries through our new and exciting customer portal, along with all other channels.

To be successful in this role:

- You are resilient and can adapt the changing Team priorities.
- You are a quick learner and confident with systems and technology.
- You need to bring ideas and the best you to work every day.
- You need experience of delivering an exceptional customer experience for example in a Contact Centre, Sales, Recruitment or Retail environment.
- You need to be available to work a shift pattern between 8:00am-6:00pm Monday to Friday.

This is an excellent opportunity for an enthusiastic and customer-focused individual looking to join our busy team in providing an exceptional service to our customer.

If you feel you have the experience, skills and attitude, we want to hear from you.

**What you can expect from us**

We want our colleagues at all levels to be bold, inspiring and not afraid to speak up and be their authentic selves.

Your wellbeing is really important to us, so you can expect a competitive reward package to ensure you and your family are supported at work and at home. You’ll receive 28 days of annual leave a year (pro-rata for our part time colleagues) with Bank Holidays on top as well as being entitled to our generous pension scheme.

We’ll work with you to help you reach your goals through personal development plans and our in-house People Development team.

Depending on your role you may need to work a set shift pattern, or you may have greater flexibility to choose when and where you work. Either way, we strive to ensure all colleagues have a degree of flexibility to attend life’s important events.

**Be yourself**

Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique.

**To our agency friends**

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.