Housekeeping Team Leader

**Job Title**: Housekeeping Team Leader (Maternity Cover - 12 months FTC)
**Location**: Exeter EX4
**Salary**: £24,980.80
**Contract Type**: 12 months fixed term contract
**Hours**: Full-time, 40 hours per week
**Work Pattern**: Monday - Friday from 9.00am - 17.00pm, must be flexible to work occasional weekends and overtime.

*As September is our busiest period, you must be available to work 6 days a week from 9.00am - 17.00pm, including the weekends (psst.. extra funds to go towards your Christmas shopping)*

Building: Study Inn - Walnut Gardens, Exeter, EX4 4DH - 167 rooms.

**BENEFITS**:

- 28 days annual leave
- Birthday bonus (additional day off on your birthday)
- Employee assistance programme
- Free access to on-site Gym facilities
- On-site parking
- Auto enrolment pension scheme

**JOB ROLE**:
We’re looking for a Housekeeping Team Leader to cover maternity leave for 12 months and to assist the Centre Manager in the smooth day-to-day running of the centre whilst managing the housekeeping team to ensure they provide high standards of cleaning to our students.

**JOB RESPONSIBILITIES**:

- Assist with overseeing housekeeping operations.
- Supporting the Centre Manager with Housekeeping duties and compliance with company standards.
- Support departmental objectives, budgets, policies & procedures and plan work schedules.
- Monitor the appearance, standards and performance of staff with an emphasis on training and teamwork.
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Assist Centre Manager to maintain good communication and work relationships and with external customers and suppliers.
- Complete maintenance reporting ensuring jobs are checked before being signed as complete.
- Carry out room viewings in a swift, professional manner and ensuring you upsell your centre.
- Assisting daily residents’ requirements including dealing with complaints.
- Ensure staffing levels cover business demands, ensuring our guests are a priority at all times.
- As our Assistant Centre Manager you will ensure on-going training to support Centre Manager with employees in regards to aspects of HR, Training & Development.
- Carry out general administrative work including complete relevant paperwork and updating databases.
- Deputise in absence of Centre Manager.
- Dealing with stock including replenishing of stock in cleaning materials, linen supplies and first aid supplies while submitting relevant paperwork.
- Assist other departments wherever necessary including communal cleaning & assisting on our guest’s waste disposal days.
- Ensuring linen procedures are in place and are followed by your team.
- Overseeing the housekeeping team’s room standards, ensuring quality of product is maintained.
- Ensure customer service levels always excel in your Centre.
- Assist in the collection of rent and ensure your Centre’s rent payments are chased as required and payments are made in time according to the rent schedule.

**WHAT YOU’LL NEED**:

- Experience within the student accommodation sector is desirable, not essential
- Experience from a 4 or 5 star hotel within either rooms division, or assistant/head housekeeping is essential if you have not worked in the student accommodation sector
- IT skills knowledge of Microsoft Office & Outlook
- Strong organisational and clear communication skills
- Ability to multi-task and deal with customer and team requests
- Ability to manage teams of people
- Organised and process driven

**Unfortunately we do not consider students for this position and you must be over the age of 18 to be considered.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- On-site gym

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Application question(s):

- Are you a student? If so, please read job description

**Experience**:

- Housekeeping Supervision: 1 year (preferred)

Work Location: In person