Admissions Scheduler

We are lookieng for **Admissions Scheduler** who would like to work for our NHS client in **Harrow.**

**JOB SUMMARY**:
~ Lead responsibility for co-ordination of patient’s elective admission.
~ Lead responsibility for daily liaison with consultants and surgeons across sites to ensure elective inpatient theatre sessions are consistently booked with maximum utilisation, taking into consideration both clinical urgency and time on the waiting list.
~ Be responsible for monitoring / auditing trust data received from the Performance / Information department and managing waiting lists to ensure no patients breach the national access, booking and choice targets, working in line with the Trusts’ Patient Access Policy. To ensure synchrony between outpatient waiting list and inpatient waiting list to enable tracking of patient pathway target times for the national 18 week pathway. This will require extensive joint working with colleagues across LNWUH NHS Trust.
~ Lead responsibility to book pre-assessment and Covid swab appointments in a timely manner and adjust lists as required if any patients fail pre-assessment or swabs.
~Lead responsibility for ensuring special/individual equipment for theatres is ordered in a timely fashion to ensure no patient cancellations are received due to lack of equipment. Ensure correct transport is booked for appropriate patients.
~ Liaise closely with Bed Management Teams, Wards, Pre-operative Assessment nurses, senior management and clinicians, PAS team and Theatre Co-ordinators and management.

**Key Responsibilities**:
~ The post-holder will be responsible for ensuring that elective theatre lists are compiled and updated on iCS (or any other Trustsystems) and reviewed/signed off by the relevant surgical teams/General Management
~ Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy
~ Create a waiting list entry for patients requiring admission
~ To ensure correct OPC code is used for waiting list entries
~ Schedule patient appointments ensuring patients are fully booked on iCS and ensure a confirmation letter is sent or that patients are telephoned if booking at short-notice
~ Responsible for booking patients in chronological order or in order of clinical urgency
~ Lead responsibility for booking procedures ensuring that theatre capacity is proactively and efficiently utilised
~ Book HDU and ITU beds according to the nature of procedure or if requested by Surgical team
~ Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co-ordinators to ensure that these are scheduled appropriately within the cancer pathway targets
~ Book new appointments for Pre-operative assessment (POA) at least two weeks before surgery, ensuring that capacity is proactively and efficiently used and patients booked in advance of surgery
~ Proactively manage the elective patient pathways to avoid breach targets and take steps to resolve any issues e.g. 28 day cancelled operations
~ Fully understand 18 weeks referral to treatment (RTT) rules and use them to manage all elective patient journeys
~ Lead responsibility to identify and report any issues to the relevant manager which compromise delivery of the 18.week RTT pathway, e.g. lack of capacity either for surgery or POA
~ Develop key relationships with staff both within the local teams but also in the wider organisation to ensure the patient pathway is as swift and effective as possible in relation to the clinical needs, while delivering an exceptional patient experience
~ Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed
~ Support the investigation of patient DNAs and deferrals, communicating the results to the Consultants and service as appropriate and updating waiting lists accordingly
~ Ensure trust systems are updated with patient pathway status information and that data quality is maintained
~ Use Trust IT systems and databases to ensure relevant and appropriate patient information is entered and captured. Input data onto iCS in accordance with departmental policy and procedure
~ Ensure that Trust agreed standard of service are delivered to patients requiring elective admission to the speciality
~ Provide support during absence of other staff within the team

**Qualifications**:
~ NVQ 4 in customer care or equivalent qualification or experience
**Knowledge & Experience**:
~ Experience in a patient/customer facing role
~ NHS experience
~ Understanding of confidentiality and data protection act
~ Knowledge of booking patient appointments data recording system
~ Knowledge of RTT pathways and targets
~ Accurate data entry and keyboard skills
~ Knowledge of Microsoft Office
**Skills, Abilities and Attributes**:
~ Ability to type to a reasonable speed to achieve at least 30 words per minute
~ Strong IT skills
~ Excellent c