Front of House Associate

13 hours ago


Swansea, United Kingdom DOLPHIN HOTEL Full time

We are looking to recruit an experienced front of house associate to join our team. Your purpose will be to ensure consistent delivery and continuous enhancement of guest’s services.

Your key responsibilities will be:

- Oversee the day to day operations of the front of house team and ensure high standards of guest service is always delivered.
- You will control all front office associated costs and drive revenues through upselling.
- Analyse guest feedback, address all concerns and ensure effective follow up.
- Work closely with all other departments.
- Ensure front of house space is always presented to a high standard.
- You will lead the performance of the front of house team ensuring it is effectively managed through a focus on training, problem resolution and coaching.
- Manage the daily room rates to maximize room revenue.
- Keep up to date with local events in the area and set room rates to reflect the current and future demands.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Employee discount
- Flexitime

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability



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