Receptionist

**Salary**

NJC Scale Range, Grade D, Scale Points 3 to 6 - £12,518.56 - £13,120.85 per annum actual salary (£24,027 - £25,183 FTE)

**Contractual hours**

21.75

**Basis**

Part Time

**Job type**

Support Staff - Other

**Location**

Gloucester

**Job category**

Administration

**Date posted**

29/01/2025

**Job reference**

GST-R0896

Thank you for your interest in the role of a **Receptionist** at Henley Bank High School. This is an exciting opportunity to join GLT / Henley Bank High School and become an integral member of the Reception/Admin Team.

At Henley Bank High School, our aspiration is for all our staff and students to leave our school with practical wisdom gained through the teaching of intellectual, moral, civic and performance virtues.

We are a successful secondary school based in Brockworth, extremely close to junction 11a of the M5. The school has consistently been achieving excellent academic results over the past few years with the GCSE results of 2023 being in the top 1% of results in the country, as well as the highest results for any non-selective school in Gloucestershire. We opened our Sixth Form in September 2024 and are really excited to see what the next stage in the school’s journey will be. A crucial element of the school’s vision is ensuing that we are preparing our young people for the world of tomorrow. This role plays an essential part in achieving this.

Greenshaw Learning Trust is a highly successful multi academy trust that provides excellent quality, comprehensive, non-selective and inclusive education through primary schools and secondary schools. Our schools are based in London, Surrey, Berkshire, Gloucestershire and South Gloucestershire, Bristol and Plymouth. We also have three shared service hubs with remote / hybrid working opportunities where appropriate. We are building a family of like-minded schools, that collaborate to provide mutual support, share their good practice and learn from each other, whilst retaining and developing their own distinctive character. We thrive from collaboration at every level. We encourage a culture of sharing ideas and learning from one another. As a Trust of schools, we are _‘Always Learning’_.

To get a feel of life at Greenshaw Learning Trust, please download our ‘Why you should work for GLT’ recruitment brochure on our job’s portal.

**Main responsibilities**:

- Provide the school with a first point of contact for all visitors/callers, responding to enquiries where possible or referring to appropriate member of staff as required
- Managing parent/carer enquiries and visitors to the school
- Follow school security and safeguarding procedures regarding access and entry to the premises for all visitors issuing the relevant lanyards for access
- Manage and action messages received from parents
- Have the ability to interact with all students presenting themselves to reception in a calm and professional manner
- Issuing appointment cards for students
- Handle difficult situations and issues with sensitivity and calmness, ensuring you are always aware of the safeguarding of pupils, Data Protection issues and the need for strict confidentiality at all times. Reporting any concerns to the appropriate person
- Manage any mail received and being sent out
- Ensure all appropriate information and communications are disseminated to appropriate staff
- Booking meeting rooms and appointments for external visitors
- Supporting the First Aid Lead with any students who present themselves unwell or require medical attention at the reception desk as and when required

**You will need**:

- Educated to at least 5 GCSE Grade 5/C standard (or equivalent) in English and Mathematics
- Evidence of professional development in a relevant discipline
- Excellent problem solving, communication and organisational skills
- Ability to maintain confidentiality and deal sensitively with related issues/individuals with tact, diplomacy and discretion
- Ability to work quickly, methodically and accurately under pressure and act flexibly to support others and respond to unplanned situations
- Good interpersonal skills and an ability to develop and maintain effective working relationships
- Efficient, accurate and excellent attention to detail
- Excellent communication with people at all levels of the organisation
- A passion and desire to move things forward
- Commitment to working within the School’s Safeguarding Policy and Procedures
- Commitment to extremely high standard and expectations
- High levels of professional integrity, energy and enthusiasm
- Able to work flexibly, and to attend parent events as required
- Excellent customer service skills
- Ability to demonstrate literacy and numeracy skills, including attention to detail
- Excellent working ICT knowledge
- Display a conscientious and logical approach to the variety of tasks necessary for the smooth running of the school
- Excellent communication with Children, parents/carers, both written and orally