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Full-time Security Control Room Operator

2 weeks ago

Windsor, United Kingdom Perimitec Full time

We are looking for a Security Control Room Operative who is flexible to work Days as well as Nights - for our 24 hours manned security control room. General Control Room duties are, but not limited to:

- Receive and monitor all incoming/outgoing phone calls.
- Maintain a log of all activities and action all requests for alarm attendance to our clients’ properties.
- Liaise with our customers and escalate call information to supervisors when needed.
- Monitor welfare check calls for all client/company sites.
- Effectively and efficiently manage messages and ensure they are passed onto the relevant person/s.
- Monitor remote CCTV site images and take the appropriate actions.
- Issue, receive and administer keys.
- Shift Pattern = 4 Days/Nights On (05:30 - 17:30 / 17:30 - 05:30 hours) / 4 Days/Nights Off.
- Salary = £24,090 approximately. (Based on an hourly rate of £11.00 per hour)
- Holiday = 19.5 days per annum
- Must have a SIA Front Line Security License. Door Supervisor or Security Guarding.
- Immediate start available.

Qualities and Attributes for the role:

- Must have a polite, positive and professional telephone manner.
- Must provide excellent customer services and be able to diffuse difficult situations in pressured scenarios.
- Must be IT/Computer Literate.
- Must have a good eye for detail.
- Must be able to follow company procedures and protocols.
- Must have excellent communication skills both orally and in writing.
- Must be flexible to cover holidays and emergencies.
- Must be able to work well with others and lead by example.
- Using of own initiative.
- Must have a good work ethic.

Previous applicants need not apply.

**Job Types**: Full-time, Contract, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Receptionist: 1 year (preferred)
- Control Room: 1 year (preferred)

Licence/Certification:

- SIA SG, DS or CP (required)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)
- Overnight shift (preferred)

Willingness to travel:

- 100% (required)

Work Location: One location

Reference ID: Security Control Room - Windsor