Head Housekeeper

1 week ago

Wokingham, United Kingdom Crowne Plaza Reading East Full time

**We are looking for a HEAD HOUSEKEEPER**be part of the lovely team at our exceptional new 4 Silver Star 2 AA Crowne Plaza Reading East ( M4 Jct 10), Wharfedale Road, Winnersh Triangle, Wokingham RG41 5TS

Located adjacent to the Winnersh Triangle station, and within very close proximity of Reading and Wokingham, the hotel consists of 174 bedrooms with 8 conference suites for up to 180 in the largest suite, 2 AA Caprice Fine Dining Restaurant & Terrace, Monty's Lounge bar and Esprit Fitness and Spa

**We are seeking an experienced Head Housekeeper**whose primary role is to ensure that the Housekeeping Office/ Linen Rooms and the Guest Bedroom Floors are well co-ordinated and supervised. You will be required to ensuring that the Housekeeping Department delivers prompt, efficient and courteous service to our Guests, Employees, Managers and Suppliers.

The Head Housekeeper should be compliant with Health and Safety Legislation and Coshh Regulations, whilst maintaining high standards and ensuring that the Housekeeping Department delivers its daily demands of high quality expected from the Intercontinental Hotels Group Brand Standards.

The role includes working shifts in line with business demands generally from 07.00- 16.00 week days and 08.00 - 17.00 weekends, five days per week including weekends

The entire team are long term employees of the hotel ( no agency)
- Y_ou will be expected to perform both independently and proactively to lead and motivate the Housekeeping team.
- **Maintain and Monitor staff levels**
- **Develop staff**
- **Train staff to ensure they deliver consistent high standards**
- **Source and procure new and workable procedures**
- **Liaise with external suppliers**
- **Handle both Guest and Staff Issues**
- **Conduct and record quality checks on bedrooms and public areas**
- **Audit staff levels and complete rotas**
- **Manage holiday schedules and work flexible shifts**
- **Communicate effectively with staff in the department and other affiliated departments, management and guests**
- **Communicate department performance issues and methods of improving service whilst reducing cost to the business**
- **Deliver prompt follow through on all request**
- **Maintain and manage chemicals ensuring they are compliant with Health and Safety Regulations**

**Previous experience as a Head Housekeeper or an Assistant Head Housekeeper in a branded property preferred.**

**You should be confident to speak to Guests, Management and the housekeeping team, whilst also possessing good communication skills**

**Start date as soon as possible**

Previous experience with Opera PMS will be an advantage

1. You should have an outgoing personality and a strong attention to detail.

2. Excellent communication skills and a great team spirit

3. A ‘Can do’ attitude

**When you join us, you can look forward to**:

- Up to £35k plus great benefits
- Full training in a welcoming and positive environment
- Meals on shift
- Tremendous IHG Employee rate available at x'all Intercontinental Hotels Group properties worldwide with 50% off food & beverage during your stay when you’re off

**Job Types**: Full-time, Permanent

Pay: Up to £35,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Day shift

**Experience**:

- housekeeping: 3 years (preferred)

Work Location: In person

Reference ID: Head Housekeeper Crowne Plaza Reading East

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