Operational Team Leader

**Details**:
**Reference number**:

- 400505

**Salary**:

- £57,363
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Grade 7

**Contract type**:

- Permanent

**Business area**:

- VOA - Operational Leaders - Regional Valuation Unit Wales & West

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Birmingham, Bristol, Cardiff, Carmarthen, Exeter, Plymouth, St Austell, Stoke-on-Trent, Swansea, Wrexham

**About the job**:
**Job summary**:
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

**Job description**:
**Operational Team Leader
- Role Overview**

We are recruiting for an experienced operational leader who is passionate about inspiring and motivating teams to achieve exceptional results. This role would suit someone who loves leading teams and enjoys working with internal and external stakeholders to build and develop lasting relationships.

You will lead a geographically dispersed and multi-skilled team, encouraging collaboration and inclusion to ensure effective communication, sharing of ideas and continuous improvement. You will be accountable for managing and achieving the team’s strategic and operational objectives.

As a key member of our leadership team, you’ll bring your passion and enthusiasm for leadership to develop our future leaders, identifying opportunities for development, growth, and improvement.

Through your motivational skills, you’ll inspire your team to be the best version of themselves, building individual confidence, capability, and growth mindsets. This will include working closely with your team members, providing feedback, coaching, guiding, and implementing development plans.

The Team Leader will support the Unit Head in leading our highly skilled workforce and have the opportunity to manage a range of professionals including qualified Chartered Valuation Surveyors to deliver targets and objectives in an ever-changing property-based environment.

**Operational Team Leader - Key responsibilities**
- Leading teams in an operational environment, supporting your teams and managers to understand and make best use of performance metrics, development plans and quality measures. This will include managing operational resource and workforce planning to meet business needs, while also being mindful of our responsibility to external stakeholders, reporting on how we are managing finances and resource to meet their needs.
- Working collaboratively with a range of external partners, including Other Government Departments to feedback on pressures/ risks to deployment or process, update on progress and work state as well as liaising with Welsh Governments to meet collective goals and share best practice.
- Be pro-active in managing risks, anticipating issues, and understanding underlying causes before providing relevant solutions.
- To manage the resource of all Valuation Lead teams, identifying where resource can be redeployed to support meeting of operational objectives.
- To actively manage team performance and take proactive action where poor performance/attendance within the team is identified.
- To provide regular coaching and development discussions with direct reports, ensuring that development plans are in place and actively managed.
- Creating and promoting an inclusive working environment that values everyone for their individual contributions and encouraging strong working relationships in a hybrid and remote working environment.
- Engaging and supporting the team through change by communicating the need for change, identifying, and promoting potential benefits, and ensuring the team feel involved in the development of plans.
- Encouraging innovation and enabling continuous improvement suggestions to be captured, evaluated, shared and implemented.

**Person specification**:
We’re looking for an inspirational leader possessing extensive operational delivery and management experience. You will have a natural affinity for continuous improvement and the ability to build and maintain trusted networks.

You will have well developed empathetic skills with the ability to support ind