Retail & Customer Service Assistant

3 days ago

Edinburgh Airport, United Kingdom Luggage-Point EDI Limited Full time

**An opportunity has arisen** for an enthusiastic and outgoing individual with a genuine passion for customer service. The role is to provide advice and assistance to customers to maximise the likelihood of a sale. Working at our unit at Edinburgh Airport, you will be responsible for a variety of duties to create an attractive and welcoming environment for our customers, whilst going above and beyond to help passengers in the airport and the mall.

Daily tasks include: Retail sales, services such as bag wrap, left luggage, lost property and shipping services.

**What you will be doing**:

- Daily cashing up production of end of day reports
- Retail of travel goods and accessories
- Bag wrapping
- Handling customer goods for storage
- Shipping including providing quotes and parcelling items for courier collection
- Deal with complaints in a patient and helpful manner
- Go the “extra mile” to exceed KPI's

**What you need for this position**:

- Proven experience in a customer service/sales role
- 'Tech-savvy' with knowledge of computer systems and databases
- Patient and comfortable dealing with complaints
- Excellent communication and interpersonal skills
- Outstanding organisational and multi-tasking abilities
- Good physical endurance

**What we offer our employees**:

- Target driven monthly commission
- Company pension scheme
- Full company training
- Genuine career progression
- Staff discount scheme
- Employee discounts at a number of online/high street outlets
- Employee assistance program

Work remotely
- No

**Job Types**: Part-time, Permanent

Pay: £12.00 per hour

Expected hours: 24 per week

Additional pay:

- Commission pay

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift

Application question(s):

- Give me an example of what you believe constitutes good customer service.

**Experience**:

- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 05/01/2025
Expected start date: 06/01/2025

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