Repairs and Maintenance Operations Officer
2 days ago
LOCATION:
98-104 High Street, IV18 0DL
SALARY:
£39,193 - £43,038 per year
CONTRACT TYPE:
Permanent
POSITION TYPE:
Full Time
HOURS:
35 hours per week
**About the Role**
As a **Repairs and Maintenance Operations Officer**, you will:
- Lead the successful delivery of Albyn’s day-to-day repairs service, ensuring high performance across routine, urgent, and emergency repairs.
- Be the point of escalation for our repair’s administrators ensuring that you are fully aware of Albyn policies/procedures and have a comprehensive understanding of the regulatory framework that Albyn operates in.
- Line manage Repairs and Maintenance Administrators and the Property Maintenance Assistant.
- Be a major contributor in the provision of weekly, monthly financial and performance reports across repairs budgets. Contribute to the collation and provision of monthly KPI’s.
- Drive improvements in customer satisfaction and play a key role in complaint resolution.
- Use systems such as Civica CX to track performance and support evidence-based decision-making.
**What we are looking for**
We’re looking for a confident and capable team leader with strong organisational skills and a focus on delivering excellent customer service.
**You’ll bring**:
- Experience of supervising and supporting a team, ideally within a customer-focused or multi-disciplinary setting.
- Strong organisational skills with the ability to prioritise a diverse and fast-paced workload.
- Excellent communication, report writing, and data analysis skills.
- The ability to guide and motivate colleagues, set team targets, and drive performance.
- An understanding of how a repairs and maintenance function operates, including quality control methods.
- A confident, calm, and professional approach when dealing with customers, colleagues, and contractors.
- Proficiency in using Microsoft 365 and other digital systems.
**It would be great if you also have**:
- Experience in a repairs or housing-related environment.
- Familiarity with systems such as Civica CX (or similar repairs/housing management software)
- Experience of supporting or leading service improvement initiatives.
- Understanding of contractor performance monitoring and complaint resolution processes.
- Knowledge of the housing sector and its challenges.
**About Albyn Housing Society**
Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—**Being Caring**, **Being Professional**, and **Being Adaptable**—are at the heart of everything we do. As a Repairs and Maintenance Operations Officer, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.
**What we are Offering**:
We value our employees and offer many benefits including but not limited to:
- Hybrid working - ‘Hub, Home & Roam’
- Enhanced annual leave entitlement
- Development and training opportunities
- Flexible working hours
- Day one sick pay
- Employee benefit discount scheme
- Company pension scheme
- Access to an employee assistance program available 24/7
- Family friendly policies
**How to Apply**:
**Closing Date**: Wednesday, 7th May 2025 at noon
**Interview Date**:Friday, 16th May 2025
**For further information, please contact George Bradley on 07712 140 870.
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