Customer Support Advisor

**Customer Support Advisor - Toyota Guildford**
- (Salary £27,540 pa with OTE £31k)_

**Create experiences you can be proud of.**

The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Toyota is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.

Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience customers will keep returning whilst spreading the good news about their experience.

As Customer Support Advisor you are accountable for delivering a high level of administration efficiency and accuracy, assisting the site with their administration activities. The role requires a professional outlook as the roles purpose means that you are generally the key point of contact for the colleagues on the site, whilst operating in a customer facing environment. Customer interaction is an important part of the role, so a professional telephone manner and customer centric approach is essential.

**What we can offer you**
- 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme and Sharesave scheme to grow your savings
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- An internal colleague recognition system to celebrate achievements
- A community volunteering day

**What you’ll do day to day**
- Ensure the site achieves high standards of administration accuracy. Completing compliance, stock, vehicle order accuracy and Idealfile system checks to ensure standards are achieved.
- Assist the sales team with customer based sales administration including the scanning of vehicle documents such as V5, service history etc.
- Assist the aftersales team with customer based administration including follow up calls, invoicing, re-booking customers, job card preparation and printing etc.
- Undertake site banking requirements with management throughout daily operations.
- Undertakes all site related orders, ensuring internal compliance with the purchase order and general ordering procedures.
- Help the dealership to achieve industry-leading standards of process efficiency and cost control. Utilise feedback.
- Ensure relevant compliance is in accordance with company and industry policies and guidelines.

**Helpful skills and qualifications**

**Don’t worry about ticking off every single skill here** if you care about delivering great experiences as much as we do, we want to hear from you.
- Ability to provide a first-class customer service with energy and enthusiasm
- An effective multitasker who is methodical and efficient
- Has a genuine desire to help people and the team
- Attention to detail
- Excellent listening and communication skills

**Be part of something big**

Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes
- Benz, Volkswagen and Audi, and second largest for BMW & MINI.

Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

**But you don’t need to love cars to work with us** - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.