Meter Reader

**Meter Reader**:

- Salary £23,638 (depending on experience)- Location Thornaby or Durham**About the role**

**Meter Reader**

**Full Time**

**Permanent**

**Salary - up to £23,638 (depending on experience)**

**Location - Thornaby or** Durham**

**About the role**

We have exciting opportunities to join our team of Meter Readers where you’ll be delivering unrivalled customer experience, helping us to achieve our business vision of being National Leader within the Water Industry. We’re looking to our people to drive our vision forward and to provide the highest standards of service to our customers.

We’ll provide you with the opportunity and support to learn and develop skills which will enable you to succeed within the role.

As a Meter Reader you will:

- undertake timely and accurate meter reads across our region
- provide excellent customer service including answering questions about water consumption
- use our systems to complete daily tasks and to communicate with colleagues
- be provided with a company vehicle for business use (you take your vehicle home each day)
- be provided with a uniform and full PPE
- be responsible for ensuring safety standards are consistently delivered

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

**About you**

Our Meter Readers are the face of Northumbrian Water so we are looking for you to bring the ability to engage and communicate with people, along with a passion and enthusiasm to make a difference to our customers.

We’re looking for you to be inclusive, respectful and considerate as well as being self-motivated and results driven, keen to deliver against challenging targets. Along with the ability to plan your day to maximise productivity, you will have a good knowledge of the North East region. You’ll enjoy working on your own and in the outdoors in all weathers. You will need to be physically fit as our meter readers can walk up to 8 miles per day. You will also be able to bend, twist, kneel and crouch as you will lift many meter covers each day.

We need people who are happy to work flexibly between 7am and 8pm Monday to Sunday and as a company van is provided, you must have a full and valid manual driving licence.

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Creative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.

**Colleague benefits**

We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer
Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Christmas savings club

Discounts & cashback offers

Qualification loan