Call Centre Collections Agent

**Call Centre Collections Agent**

Quorum Business Park, Newcastle, NE12 8BU

Full-time

**Salary**:£21,000 - £23,000 per annum + up to £13,400 commission and bonus

**Working Hours**: 37.5 hours per week

**Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00

**Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Verisure have an exciting new role in the Finance department of our new Centre of Excellence.

We are looking for a tenacious, resilient, and problem solver.

Duties will include contacting customers and discussing incomplete transactions, back-office administration, basic reporting and logging of information. Someone with great end to end conversation experience, and the ability to confirm payments and finalise calls.

**Duties of a Call Centre Collections Agent**:

- Collecting unpaid consumer debt in a call centre environment
- Contact customers and discuss unresolved issues on customer accounts
- Documents all discussions and actions in the collections system or database. Confirm payment arrangements and finalise calls
- Liaising with other staff and departments
- Following the data collection process, ensuring there are no gaps or loss of data
- General back office administration, including customer correspondence.

**Essential Skills of a Call Centre Collections Agent**:

- Natural flair with conversation and negotiation
- Empathetic but resilient when speaking to customers
- Persistent work ethic
- Target driven
- Problem-solving skills
- Staying calm under pressure
- Confident with Microsoft Office and computer systems

**About Us**

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

**Diversity & Inclusion**

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

**Benefits Package**
- Birthdays Off
- Onsite Coffee Shop & Canteen Serving Hot Food
- Discounted Gym & Health Club Membership
- Private Healthcare & MediCash Cash Plan
- PerkBox (freebies, discounts and more)
- Enhanced Maternity & Paternity Schemes
- Long Service Awards & Company pension
- Employee Referral Cash Reward
- Employee Alarm Discount
- Cycle to Work Scheme

**Ready to join our team**

Be you. Be more. Be Verisure.

Verisure is located on the same business park as Concentrix, Sitel, Tesco Bank, Greggs, Balfour Beatty and many more.