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Night Support Worker
2 weeks ago
The Lyme Trust is seeking a compassionate, flexible and highly motivated individual to join our team as a Night Support Worker. If you can commit to providing the best possible quality of support structure to the residents of The Lyme Trust in a reactive and fast-paced environment with empathy and compassion and are enthusiastic, resilient and reliable and willing to get stuck in to help vulnerable people to live fully and enjoy their lives, then we would love to hear from you.
The Lyme Trust provides safe, supported accommodation and life skills to people with mild to moderate mental health conditions with the aims of a return to independent living and the prevention of homelessness.
The role of a Night Support Worker is highly demanding. Throughout the night, you will be working to address complex needs and requirements and challenging behaviour by providing assertive and consistent support to people with mental health problems, learning disabilities and substance misuse issues.
**Job Purpose**
- To act as the first point of contact for residents and emergency services in an overnight crisis or emergency situation
- To support residents of The Lyme Trust to help them feel safe, secure, comfortable, and well supported throughout the night
- To ensure the security of all Lyme Trust property during night hours through regular checks and patrols
- To be responsible and accountable for the delivery of the highest level of support and to ensure the health and safety of all residents, staff members, trustees, visitors and Lyme Trust property
**Essential Qualities and Skills**
As a Night Support Worker at The Lyme Trust, your responsibilities are varied, and no two shifts are the same.
You will have excellent communication and organisational skills. You will need outstanding and empathic listening skills and a practical, caring approach. Computer literacy is necessary, as the role requires you to retrieve and record information using various IT systems.
You will be adaptive and flexible, and resilient to challenges and rejections in order to support our residents to achieve personalised outcomes. You will be assertive, consistent and reliable to maintain the stability and progression of our residents.
A bright and positive attitude is what matters most at the Lyme Trust, along with an ambition to support people to live their lives with independence, personal choice and dignity.
You will be committed to the values and principles of The Lyme Trust.
**Desirable Qualities and Skills**
You will have experience of working with people who have experienced homelessness, poor mental health, substance use and/or have a history of living in care. You will have experience in completing and managing risk assessments.
**Key Responsibilities and Duties**
**Resident Support**
- To be the first point of contact for a resident in a crisis
- To maintain regular contact with, and provide support to, residents throughout the night as required
- To liaise with emergency services, social services, and duty teams in times of crisis and in cases of fire, intrusion, vandalism, etc.
- To supervise emergency evacuations
- To seek the advice of on-call and/or management staff at The Lyme Trust as and when needed
**Administration/Miscellaneous Tasks**
- To maintain up-to-date, comprehensive and confidential documentation of all resident contact and activity (including referrals, move-ons, benefit checks, and licence agreements) on The Lyme Trust’s systems and diary and complete any incident reports
- To provide day-shift staff with detailed night-shift reports
- To maintain communication with colleagues via the radio system, using the earpieces for safety and confidentiality
- To attend all mandatory training courses, participate in performance reviews, appraisals and supervisions
- To keep all workspaces, desks, offices and staff areas, including the kitchen and all storage and communal spaces clear and clean
- To observe and follow all Lyme Trust policies and procedures
- To carry out any other duties and responsibilities or activities that the Leadership Team may reasonably require
This is a full-time (38 hours per week) position with a 12-week probationary period. Your expected working hours will be from 16:45 to 02:45 during weekdays, and from 15:45 to 01:45 during weekends and bank holidays. You will be working to a rota that includes weekends and bank holidays.
**Next Steps**
Offers of employment will depend upon the receipt of two satisfactory references, one of whom should be your present or most recent employer and the successful receipt of an enhanced Disclosure and Barring report (DBS).
**This is your opportunity to make a remarkable difference in people’s lives.**
**Job Types**: Full-time, Permanent
**Salary**: £11.50 per hour
**Benefits**:
- Company pension
Schedule:
- Night shift
Application question(s):
- Do you understand that this is a night-shift position?
Work Location: In person
Reference
