1st Line IT Support Technician

7 hours ago


Manchester, United Kingdom Adria Solutions Ltd Full time

1st Line IT Support Technician - Manchester - Circa £22K.
Our client based in Manchester City Centre is currently looking for a 1st Line IT Support Technician. You will be joining a firm that will strive to support you and help you achieve your goals and ambitions.

Responsibilities of the 1st Line Support Technician:

- Provide 1st Line Support through our IT Service Desk.
- Log support requests/incidents into our Service Desk in detail.
- Monitor, track, and work on requests/incidents in our Service Desk.
- Monitor and respond to system monitoring alarms.
- Assist the IT Operations team with routine maintenance, tasks, projects.
- Hardware Support (Desktops, Laptops, Printers, Peripherals etc)
- Software Support (Windows, MS Office 365, Internal Applications)
- Active Directory maintenance and upkeep
- Telephone Support
- User Administration Support (New Starters/Leavers/Transfers/Desk Moves)
- Network troubleshooting including IP configurations and switches

Skills required for the 1st Line Support Technician:

- Excellent communication Skills (Over Phone, Written and Face to Face)
- MS Office 365 Administration
- Active Directory Administration
- Exchange 2010/2013 Administration
- Windows Deployment / Scripted Installations
- Windows Server 2008/2012/2012r2
- Networking (TCP/IP, DHCP, DNS, LAN, WLAN)
- Installing / Configuring Printers

Benefits for the 1st Line Support Technician:

- Medicash health plan
- Perk Box
- Central Manchester location

If you are interested in this position, please click Apply

1st Line IT Support Technician - Manchester - Circa £22K.



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