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Senior Administrator Installations
2 weeks ago
The Company:
Our client is a successful company specialising in CCTV and integrated security systems
The Job:
On their behalf we are looking for a Senior Administrator within their Installations Team, this role will be leading & developing the administration function of the Installation Department to consistently provide an excellent service.
Main duties will include:
- Overseeing the allocation of the administration tasks of the installation department, whilst prioritising the workload.
- Leading the install team so that they are engaged & motivated in their work, giving staff regular feedback so that good work is recognised and support is given for improvements when necessary.
- Assisting with the recruitment process to fill team positions within the installation department.
- The accurate logging & updating of calls using Asolvi Alarmaster software
- Ordering kit through suppliers and creating purchase orders
- Answering telephone & processing as appropriate, giving excellent customer service by liaising the progression of jobs with customers & the team of engineers
- Dealing with general administrative tasks
- Liaising with the Account managers with the provision of up to date statistics on work in progress & progress of files.
- Ensuring consistent quality standards for all processes within the department & identifying the need for corrective actions.
- Liaising with the HR Manager in respect of resourcing, updates & training requirements of the department. Cross training employees to ensure job rotation and minimising gaps.
- Liaising with the purchase ledger department in respect of sub-contractor invoice sign offs.
The Person:
For this role our client is looking for the following skills and experience:
- Previous office experience, preferably within a service industry with a proven track record in delivering excellent customer service at all levels.
- Previous supervisory experience
- GCSE pass in Maths & English or equivalent required
- Strong IT skills and competent user of standard business software including Microsoft Office, Excel, Word & Outlook Express
- Excellent communication skills, both written & verbal
- The ability to prioritise and proactively manage your own workload, as well as others, whilst working under pressure
- The ability to work on your own initiative & make decisions when required.
- Have accuracy and attention to detail
- Be a team player with a sense of humour
The Benefits:
- Company pension scheme (after probation period)
- Company life insurance scheme (after probation period)
- Access to Employee Assistance Programme (EAP)
- 25 days holiday
The Salary:
£24750
The Hours:
This is a full-time position for 37.5 hours per week and is office based.
The Location:
Yate, Bristol, South Gloucestershire (100% office based)
The Extra Info:
Please note that all employees need to go through an enhanced security screening process including DBS for this company.
**Job Types**: Full-time, Permanent
**Salary**: £24,750.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Yate: reliably commute or plan to relocate before starting work (required)
