Bar/waiting Staff Full Time

Grosvenor was born out of a 25-year culinary journey across the globe. Now we're bringing these experiences into communities across the country. We pride ourselves on providing quality, seasonal ingredients, and support our local suppliers whenever possible.
The result is fine and hearty food created by our chefs from ethically-sourced menus, and a variety of handpicked wines, beers and spirits perfectly poured by our bartenders.

Our team understand hospitality and what makes a unique and memorable dining experience. Our pubs and inns are superior through the environments we create, the service we give, the food we serve, and the drinks we sell - all at affordable prices.

**Waiting and Bar Staff**
- Hourly wage of £10.00 to £12.50 per hour.
- Share of gratuities circa £6,000 per annum, paid monthly

**Want to be part of our exciting new chapter at Red Mist Leisure?**

We are looking for Waiting & Bar Staff, experienced in customer service, to join our team at our Queen’s Head pub, located in the picturesque village of East Clandon, less than 5 miles from Guildford.

We are excited to be starting a new chapter at the Queens Head and need the furture superstars to join us on the journey.

We believe in rewarding loyalty and highly value the well-being and happiness of our staff, believing in being open, honest, and fair. We listen, we allow our teams to be part of shaping the future of the company.

**Our support to Waiting and Bar Staff**
- 3% maximum pension contribution
- 50% discount on food and 30% discount on drink at any Grosvenor Pub or Inn
- 50% discount on stays at any of our Inns (T's & C's apply)
- Increased annual leave through length of service
- Free meals on duty
- A clear induction programme and career path with structured development and opportunities to move between existing and new pubs
- Exciting social events, in-house competitions, and recognition awards
- Opportunity to be part of our team forum, you have the chance to shape the company. We listen to our teams to benefit our teams
- A supportive inclusive environment with a genuine concern for your happiness and wellbeing
- Access to Perkbox, offering wellbeing support, staff discounts on high street brands, local gyms, cinemas and more.
- Involvement in our charity days and events
- Refer a friend and earn up to £1,000

You will be an enthusiastic person who shares our passion for great service. You will be a highly valued and crucial part of the front of house team being the face of our brand, ensuring that our customers have an exceptional experience every time.

**What we need from you**
- Previous experience in a customer facing role is desirable but not essential
- A _**passion**_ for great food and drink. We want our people to express real enthusiasm and love for the fresh food and array of drinks we offer
- A _**customer focussed**_ mindset. You will always strive to please them and exceed their expectations.
- An _**honest**_, _**dedicated,**_ and _**hardworking**_ approach
- Have _**Enthusiasm**_ take real pride in achieving exceptional results
- Be adaptable and have a great _**sense of humour**_
- Be able to maintain consistently exceptional levels of _**cleanliness**_
- _**Consistently **_create great food and set an excellent example in the kitchen team
- Be **patient** and Support with developing others in the kitchen team
- _**Ambition and drive **_to keep learning and to succeed
- _Take pride in _**high standards**_, ensuring that health and safety procedures are maintained properly

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**Job Types**: Full-time, Permanent

**Salary**: £10.00-£12.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Holidays
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

Ability to commute/relocate:

- East Clandon, GU4 7RY: reliably commute or plan to relocate before starting work (required)