Support Officer

**Support Officer (Young People and Young Parents)**

**Salary: £22,286-£26,978 (equivalent to £12.24-£14.82ph)**

**Type: Permanent, Full time (30 hours per week)**

**Location: Bramlings House, Newbury, RG14 2FP**

**About us**

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

**About the role**

We’re searching for a** Support Officer** to join our friendly and hard-working team at A2Dominion.
- Are you looking for a rewarding job that helps people to live safe, happy and independent lives?_

Working at Bramlings House in Newbury, you will work as part of a team providing housing and support to young people and young parents aged 16-24 years old.

**Key responsibilities**:

- promote independence, freedom and choice as a keyworker to residents, working with them to achieve their goals as they work towards independent living
- ensuring residents are safe and able to manage risks as necessary, which often you’ll need to do with the help of partner agencies
- responsible for health and safety checks within the building, as well as reporting and monitoring maintenance issues.

At A2Dominion Care & Support we are transforming our services to being person-centred within a psychologically informed environment. If you’re not sure what this means - don’t worry as you’ll receive full training as part of your induction.

**More about you**:
For this role, we’re looking for someone who may have:

- experience of working in a customer-facing role, and a passion for customer service.
- the understanding to motivate people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges
- an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies.
- the skills to identify and manage risk.
- an awareness of safeguarding measures and processes.
- excellent communication skills.
- You must have a full driving licence, together with a car available and insured for business purposes. Where you need to use this for business travel, mileage reimbursed at 45p per mile.
- You should be able and willing to work flexibly across similar Care & Support services within a reasonable distance from your main base (transport costs reimbursed) in support of colleagues elsewhere - remember, this works both ways

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

**_A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:_**
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

**Meeting the role requirements**

**_A2Dominion are proud to be a family friendly employer._**

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”