A&h Claims Handler

12 hours ago

Horsham, United Kingdom RSA Full time

At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is the foundation on which we operate. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We are currently recruiting for an Accident & Health Claims Handler to join our established and experienced team here at RSA on a hybrid basis.
**Role Requirements**
As an Accident and Health Claims Handler. You will handle a caseload of small-value travel and personal accident claims using agreed-upon claims processes to achieve an efficient and effective claim settlement.

You will ensure customer interactions are efficient, courteous, and completed in a timely manner in order to deliver high standards of customer satisfaction while liaising with brokers, insurers, and emergency medical suppliers. Escalating non-standard or highly detailed cases to more qualified members of the team and being able to review and interpret policy wordings.

**The Individual** About You**:
You will have customer service experience in the insurance, financial, or any other service industries.

Given the complexity of some of the personal accident claims handled in this role, some technical experience is required. However full training will be provided.

**What we offer you**:
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We'll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts - the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
**About Us**
We celebrate individuality and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority, if you require flexibility, we are happy to consider all our roles on a part-time or job-share basis.

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey.

Job Reference: UK001491

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