Call Centre Customer Service Advisor

7 days ago

Stockport, United Kingdom Takepayments Ltd Full time

**About the role**:
Working on an Inbound Line, you will be taking calls from our existing customers to assist with their enquiries. You will provide First Class Customer Service, ensuring that the customer gets the an excellent journey, resolving their queries first time.

**Benefits of being our Customer Success Advisor**:

- Excellent Basic Salary of £20,000
- Competitive Commission structure
- Our offices are Minute away from all public transport links and on-site parking
- In depth Training and Development with the opportunity to progress your career
- Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal

40-hour week with shifts between Mon - Fri 8am - 7pm, Saturdays 9-5, Sundays 9-1

You will work approx. 1 in 3 weekends and get an additional £120 per weekend

**Requirements for our Customer Success Advisor**
- 1+ year consistent Customer Service
- Experience in working to targets and upselling of products
- Ability to build instant customer rapport, problem solve and resolve issues.

**Responsibilities of our Call Centre Agent**
- Deliver a fantastic customer experience
- Understand customer issues and proactively identify solutions
- Work as part of a team to manage and maintain a customer base of over 50,000 small businesses
- Match products and pricing with customer needs
- Work with colleagues closely to resolve problems, deliver effective customer handovers and share best practise

**About Us**
- Takepayments offer a market-leading range of solutions, including **card terminals**, **online payments**and **POS systems**. We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of post-sales support they need.

INDAJ

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Application question(s):

- Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
- What does good customer service mean to you?
- What do you know about Takepayments Ltd?

**Experience**:

- Customer Service: 1 year (required)

Work Location: One location

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